A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Balanced Life Dog Treat Chicken
is a composition of multiple proteins sourced from chicken meat, liver,
kidney and heart. This high protein diet is fortified with vitamins A, C, K and minerals like magnesium,
iron and calcium to provide a complete balance of nutrients in dogs. Other than boosting the immunity of
dogs, the product is extremely helpful in appropriate development of muscles and strength.
From the Manufacturer
Spoil your best friend with one of our meaty delicacies knowing your giving your pet the very best.
Containing gently air dried raw Australian meat proteins, Companion Treats are packed full of flavour, loaded with vitamins, minerals and essential trace elements for maximum nutrition.
Our Companion Treats are made from quality Australian meats and boosted with vitamin-rich liver and alfalfa, all gently air dried to preserve the natural, nutritional value of our raw ingredients.
100% air dried raw for maximum nutrition
Gentle air drying creates a sanctuary, binding the natural vitamins, minerals and trace elements brimming in raw Australian proteins such as meat and fish. Old heavy cooking methods used in most dog foods; deconstruct the protein material damaging the sensitive nutrients such as omega oils and vitamins B6 & E. Our world leading technology combined with our wild to plate sustainable agriculture commitment ensures our protein products are at their optimum every time we pack a bag of Balanced Life.
Single animal proteins to help cats with allergies
Many pets today suffer from irritated skin and stomachs, which are often caused by allergy issues arising from cooked low grade meat and fillers in traditional pet food and treats.
Balanced Life Companion Treats are formulated with high quality, single meat proteins in each variety, ensuring your dog receives the best proteins for their body. Our kangaroo and salmon recipes are regarded as low allergenic protein sources that can help support long-term allergy problems.
Quality nutritious ingredients
MEAT Essential proteins for body and coat
LIVER Rich in vitamins A, B12 and iron
ALFALFA Supports healthy digestion
Ethical and sustainable
Sustainable agriculture is in our blood, we craft every batch of Balanced Life Companion Treats for the good of pets, people and the planet, using healthy, raw ingredients that are grain-free, non-GMO, hormone-free and packed with superfoods from farmers our family trusts. Our air drying kitchen is powered by the largest thermal solar cell in the southern hemisphere, reducing our carbon footprint.