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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Natural Animal Solutions Itchy Scratch is a highly effective itch free formulation for cats, dogs and horses. This fast acting solution is specially designed for itchy skin and hot spots. The spray formula helps with licking sore paws, skin irritation and hot spots. This powerful solution also helps fight itchiness on mane and tail of horses.
How Does it Work?
Natural Animal Solutions Itchy Scratch contains natural ingredients with aluminium acetate solution mixed with the finest plant extracts. This powerful solution acts quickly in soothing the itchy areas. The active ingredients are exclusively selected to provide fast action without the side effects that the other products may cause. It comes in a handy spray applicator for easy administration even to those hard to reach areas.
| Target species | Dogs /Cats |
| Mode of application | Topical |
| Key Ingredients | Aluminium acetate solution Aloe Vera Golden Seal Boric Acid Tea tree oil 2% |
| Manufacturer: | Natural Animal Solutions |
| Brand | Natural Animal Solutions |
To ease itchiness on kerry, I always use this product and it really helps me in making her calm. Thanks Vetsupply for the best quality.
I never know why my two furry kids scratch always. But, thanks to NAS itchy scratch this works perfectly fine and there are no scratching and itching now. :)
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