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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Adaptil Calm Home Diffuser is a new version of Adaptil Diffuser. The “Comforting Messages” of Adaptil helps dogs to cope up with stressful situations.
Adaptil is a unique formulation that contains canine appeasing pheromones that comfort puppies and adult dogs. It is effective in managing fear, stressful behaviour, and anxiety in all breeds of dogs. It calms down pets suffering from separation anxiety, prevents house soiling, and controls behavioural issues, sleep disorders, and phobias of all kinds. It aids in making dogs respond well to behavioural therapy and training.
Adaptil Calm Diffuser makes dogs feel more confident, more relaxed during challenging situations like loud noises, staying home alone, and fears, training, and during travelling.
How it works?
A pheromone is a hormone released by lactating mammals to comfort their litters and newborns. Being a synthetic form of canine appeasing pheromone, Adaptil pacifies the pet’s mind. It relaxes his system under stressful situations by calming down the surroundings. The diffuser envelops an area of 50 to 70 square metres and lasts up to four weeks. It alleviates signs of stress and phobias in dogs.
It works well in situations like adoption, separation, heavy noises, vet visits, change of place, etc. If the pet is showing symptoms of stress like urine making in the house, biting himself, uncontrolled barking, escaping behaviour, destructive attitude or more, then Adaptil comes as a ready help. All you have to do is plug the diffuser in the pet’s room.
Easy to use
Good to know | Target Species | Dogs |
| Active Ingredients | Synthetic analogue of the Canine Appeasing Pheromone |
| Manufacturer | Ceva |
| Brand Name | Adaptil |
Irritations almost relieved after using it
My friend suggested & it did well
This product is indeed amazing and provides constant comfort to our dog.
Keeps my pet calm, this diffuser.
A: We request you consult with a veterinarian about this.
A: It is advised to leave the collar around the dog's neck at all times for one month once opened.
A: Yes, It comes with a diffuser.
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