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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Urine Off is a non toxic, chemical free product for wiping off canine urine stains. The revolutionary product made from biotechnology removes urine odour and stains from hard or soft surface. It eliminates odour and stains on a permanent basis making the surface fresh and good smelling. It prevents pathogen growth and maintains hygiene.
How it works?Urine Off for puppies and dogs uses microorganisms and their enzymes to break down uric acid crystals found in the urine of dogs. By destroying these crystals, it prevents the pungent aroma of the urine. It stops microbial activity by eliminating pathogen-supporting protein found in canine urine. It works well on hard surfaces like the floor as well as soft surfaces like carpets. Overall, it is easy to use cleanser for wiping out dog urine markings and odour.
General Directions:
For cleaning fabric/carpets:
| Active Ingredient | Pheromone blockers |
| Manufacturer | Bio-Pro Research |
| Brand Name | Urine Off |
Having a litter of four growing puppies, my house really smells like eerrrk. Urine Off is my best partner in removing that all dirty smells. I really like its refreshing aroma.
It was usually tough to remove urine stains and it used to smell foul. But after starting using Urine off, I am less worried of stains and smell. and it's easy to use.
Since using Urine Off for Dogs I've had no urine patches left behind on my carpet. It completely eliminates the stain which in the past, kept popping up again after using different carpet cleaners.
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