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How To Order

Ordering from is simple and easy. We offer two ways of placing the order:

Ordering Online:

Ordering from us is a simple and uncomplicated process. Our website is easy to navigate and facilitate the ordering process. Just log on to the site -> browse the product category -> select the products you want to order -> place the product in your shopping cart by clicking the add button.

For adding more products, click on "Continue shopping" button. While you are done with adding all the products, enter the coupon code (if any) in the coupon box. Then click on "Apply Coupon" button for getting discount.

Click on "Proceed to checkout" button that will redirect you towards the Sign in Page. If you are an existing customer, you will need to submit your email address along with the password and click on Sign-in. On signing in, you will land up on a highly secure page where you need to enter your order details, payment details and address details.

If you are a new customer, you will need to click on "Sign-up" button and it will take you to new account details page. Here, you would be required to fill up all your details to create an account with us. You will also need to fill up your payment details and click on "Buy NOW" button.

On completing the process successfully, you will see a message showing your Customer Number, Order Number and payment details. You will also get an order confirmation email from us.

If you have accurately followed these steps but fail to place an order then please drop us an email at or just call us on 1300-838-787 anytime from Monday to Friday, Mon-Fri 9AM To 7PM AEST. Our customer service team will assist you further.

Ordering on call:

The simplest way to place an order is by calling on our toll free number 1300-838-787. Our customer service team will assist you about the further procedure of placing the order.

Order using App

Ordering on VetSupply app is easier and quicker. Just with your mobile device using our app, you can order any product for your pet from anywhere anytime.


First download the app, either through the link provided on our website or directly from the app store. Apple users can find it on App store and Android users can download from Google Play store.

Order and Pay

When you install the app for the first time, login screen appears. You need to create an account or simply can skip login option and sign-up later after selecting the products. You can even login through your Facebook, Twitter or Google account.

If you are already a registered member of our website, you can easily login and proceed for purchasing the product.

Opening the app, the home screen will appear with categories.

Select the category ---> subcategory ---> products.

Click on the Buy Now button of your desired product. Cart screen appears. Here, you can use the coupon code to avail the best deals available on our app. Next, make the payment and you will receive a confirmation email in a short time.

If you are unable to find any product, you can simply search in the search box given on VetSupply app, just within a few simple steps, you can order and pay for your pets treatments, treats or food.


Within few days, your order will be delivered as per your request. If you still find it difficult to order through our app, our customer help desk would always be happy to assist you. Just call on toll free number 1300-838-787 anytime from Monday to Friday, Mon-Fri 9AM To 7PM AEST to assist you to place an order through app.

Money Back Guarantee:

We provide MONEY BACK GUARANTEE on all your purchases.

MAX PET SUPPLIES PTY LTD. ABN: 86 603 803 738 © 2024 - All Rights Reserved.
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