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Our Guarantee

  • Money Back Guarantee
  • Product Quality Guarantee
  • On-Time Delivery Guarantee
  • No Fuss Returns
  • 100% Safe & Secure

for excellent customer service,we promise the following

We are committed to provide the best quality pet products and a fantastic customer service to our customers. To that end, every purchase on comes with certain guarantees. We standby the quality of our products and promise to provide 100% satisfaction or your money back.

Quick Shipping:

Most of the orders are dispatched within 24-48 working  hours. Orders received before 12 noon will be shipped the same day. Orders received after 12 pm will be shipped the next day. If for some reason, we are unable to dispatch your order within 5 days, we will contact you to make alternate arrangements. If any queries, feel free to contact our customer service department at 1300-838-787 between 9 AM – 7 PM AEST.

Prompt Delivery:

All orders will be dispatched within 48 hours via our shipping partners. Most orders are delivered within 3-10 working days. You may contact our customer service team if you do not receive the order within 10 working days to check for any substantial delays.

Best Price:

We are committed to provide the best deals on the best products to our customers. We have the best selection of pet supplies online and our prices are the lowest among other Australian pet stores online.

Genuine Quality:

At, we only sell genuine brand name products. We understand that pets are family and that is why there are no compromises, when it comes to pets. Every product in our store is carefully selected by our veterinarian and checked for quality before being shipped.

Complete Satisfaction or Full Refund:

We standby the quality of the products that we sell and every purchase made at our online store comes with a 100% satisfaction or Moneyback Guarantee; if for any reason you are not satisfied with your purchase, you can return it for a replacement or a refund. We request you to contact our customer service team within 5 days of delivery for a replacement or refund.


All your private information is secured using 256 bit encryption technology or SSL, as it is more popularly known. This ensures that all communication between you and our server is encrypted. We do not sell, rent or give your private information to another party.


We value your privacy and the trust you place in us. To ensure that all your personal and financial information is protected, we encrypt all communications between you and our servers. All our servers are secured using leading security software.

MAX PET SUPPLIES PTY LTD. ABN: 86 603 803 738 © 2024 - All Rights Reserved.
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