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Brand: Scruffs
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Scruffs Cooling Mat for Dogs

5 / 5
Reviews: 1
Flea and Tick Sale - Get 0% Discount - Use Code: "SUM5"

Shipping Fee

A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.

Standard shipping charges based on the product weight and shipping location shall be applicable to these products.

The shipping fees will be calculated before checkout

Goods Returned to Sender

In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.

Change of Mind Returns

Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.

We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:

  • The product has been removed from its original packaging.
  • Labels or seals on the product have been tampered with or removed.
  • The product has clear signs of use, damage, or is soiled.
  • The product contains food or medication.
  • The end customer received the product more than 14 days ago.

Damaged or Incorrect Goods

Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.

We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.

Returning a Product

Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:

Returns, 1/106-108, Station Road, Seven Hills, NSW 2147

Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.

Product refunds will be credited to the original payment method used for the purchase.

Cancelling an Order

Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.

Scruffs Cool Mat

Designed with utmost care and caution to ensure that they offer nothing less than the optimum relief to your pets during the hot summer months, these premium Cool Mats are brought to you by Scruffs. These are ideal to be used in warmer days with a pet bed, in a pet carrier, or even alone, for that matter.

The self-cooling mat is one of a kind and is filled with a non-toxic gel that keeps it typically 5 to 10 degrees cooler as compared to the room temperature. Depending on the environment, the mat has the potential to maintain its property for approximately an hour while in use. The best part is that you don’t need to do anything to reset the cooling properties of the mat. Just keep it unused for 1 hour and it will be ready to use again.

  • You can put the mat in the resting area of your pet- either alone or place it in the pet bed or in a pet carrier.
  • Once placed properly, it is ready to be used. You can let your pet lay on it and it will do its work.
  • The mat would retain its cooling properties for around 1 hour.
  • Once you feel that it has lost its property and is warm enough, just leave it unused for an hour. The mat would regain its cooling properties and would be good to use again.
  • Choose the correct size of the mat from the sizing table below.

Sizing:

  • Small (50 x 40cm / 19.5" x 16")
  • Medium (77 x 62cm / 30" x 24.5")
  • Large (92 x 69cm / 36" x 27")
  • X-Large (120 x 75cm / 47" x 29.5")
  • Ideal for offering relief in warmer months
  • Can be used alone, with the pet bed, or pet carrier
  • Regains its cooling properties by itself if left unused for an hour
  • Retains the coldness for approximately one hour while being used
  • Stays typically 5 to 10 degrees cooler as compared to the room temperature
  • Composed of non-toxic gel
  • A soft ballistic nylon cover is used for its cover
  • The easy-to-clean material just needs to be wiped with cloth and soapy water, and then rinsed with clean water before use.
  • Do not freeze or refrigerate.
  • After one hour of use, leave the mat unused for an hour for it to regain its cooling properties.
Target Species Pets (Dogs, Cats)
Material
  • Cover: Ballistic Nylon
  • Gel: 98% water
  • 2% non-toxic medical grade
Brand Scruffs
Product Reviews
5
Reviews: 1
5 Star 4 Star 3 Star 2 Star 1 Star
Shirley

Soft mat

My pet is in love with this mat. He will just not come out.

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MAX PET SUPPLIES PTY LTD. ABN: 86 603 803 738 © 2024 VetSupply.com.au - All Rights Reserved.
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