Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido’s Everyday Shampoo for Dogs and Cats
Fido’s Everyday Shampoo is a moisturising shampoo designed to clean and condition the skin and coat of dogs, cats, puppies, kittens, and other furry pets of all ages. This Australian-made shampoo boasts a pH-balanced, veterinary-formulated composition that leaves your pet looking and smelling great without drying the skin.
The soap-free, hypoallergenic shampoo is gentle on the skin and removes dirt and soil easily, providing a thoroughly clean and moisturised skin and coat. Fido’s Everyday Shampoo for Dogs and Cats is suitable for everyday grooming use and can also be used with flea treatment products.
How does it work?
Fido’s Everyday Shampoo is a gentle humectant and emollient shampoo that helps deeply moisturise the skin and coat. The pH-balanced, hypoallergenic formula suspends dirt in the coat to facilitate easy rinsing. Furthermore, the aromatic formulation provides a pleasant bouquet fragrance and keeps skin and fur fresh.
- Wet the coat thoroughly with clean water and pour at least 20 ml of shampoo on the backline of your pet.
- Work it up into a good lather all over the entire body.
- Rinse off with plenty of water and pat dry thoroughly.
- Use weekly or more frequently if needed.
- Great-smelling, gentle humectant and emollient shampoo
- Features a hypoallergenic formula that is gentle on your pet’s skin
- Paraben-free, pH-balanced shampoo
- Effectively suspends dirt in the coat for easy rinsing
- Soap-free shampoo to moisturise the hair and skin
- Leaves skin and coat refreshed with a pleasant smell
- Suitable to use along with flea and tick treatments
- Can be used weekly or more frequently as required
- Suitable for dogs, cats, and other domestic animals of all ages
- For animal treatment only.
- Use only as directed.
- Carefully read the directions before using.
- Keep out of the reach of kids and pets.
- Avoid contact with the eyes and wetting the insides of ears.
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Target species
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Dogs and cats
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Mode of Administration
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Topical
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Brand
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Fido’s
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