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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Designed to alleviate boredom, anxiety and promote licking at the same time, Lickimats are the perfect stress buster for both dogs and cats. Lickimats promote slow feeding and can be used as a fun alternative to Slow Feed bowls. These mats are ideal for serving pets with treats, spreads, yogurt, peanut butter, and many more eatables your pet craves for.
Made from food-grade, non-toxic TPR and recyclable polypropylene, Lickimat Buddy Tuff series is invented for playful chewer pets who like to chew anything and everything. Tuff Buddy is chew-resistant and ideal for teething puppies.
The unique textured patterns are designed to please the tongues of both cats and dogs and enhance taste through licking at the same time. Through slower feeding, Lickimat lowers gastric problems and boosts digestion.
Lickimat buddy tuff series is suitable for use in cats and dogs of all sizes and breeds. It is 100% dishwasher safe, freezer safe, and microwave friendly.
How it works?
Lickimat Buddy Tuff encourages licking. This action releases endorphins which calms your pet and reduces stress and anxiety. Moreover, licking produces saliva that protects your loved animal's gums and teeth. The saliva contains digestive enzymes like Amylase which aids in digestion.
| Material | Non-toxic food grade TPR and recyclable polypropylene |
| Dimensions | 20 x 20 cm/ 8″ x 8″ |
| Weight | 0.215 Kg |
| Brand | LickiMat |
| Manufacturer | Innovative Pet Products |
Its been amazing buying experience with this place
I have recommended it to both my sisters too
I am glad to have found this product online it is perect for my pet
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