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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Snugglesafe Microwave Heatpad is a highly effective device to keep the pet warm while at home or away. The wireless heating device is used to generate warmth and therapeutic heat for ageing and arthritic pets. The device that gets activated by heating in a microwave oven provides 10 hours of warmth. Easy to carry, this non-toxic, environment friendly heat pad works well even when you are travelling with the pet.
How it works?
Snugglesafe Microwave Heatpad proves to be an ideal passive heat source for heating up beds and blankets of pets. It turns up as a much-needed help for nursing ailments and joint disorders in senior and arthritic pets. Once heated, SnuggleSafe releases heat continuously, is stabilised at 120° F after 3 hours. The temperature remains constant for 5 hours and then cools down gradually.
It comes in the form of a bite resistant plastic disc with 8 1/2 inch diameter and 1-inch thickness. Easy to carry, the heat pad is accompanied by a removable polyester fleece cover, which is washable.
Heating time may vary in accordance with the power of the microwave. Remove the cover; place the SnuggleSafe on the microwave turntable. Check the table below to know the exact heating time. If your microwave does not have turntable then flip the SnuggleSafe after heating one side for half time.
| Power of Microwave | Time |
| 600-650 watts | 8:00 minutes |
| 700-750 watts | 7:00 minutes |
| 800-850 watts | 6:00 minutes |
| 900-1000 watts | 5:00 minutes |
| 1,100-1,200 watts | 4:00 minutes |
| 1,300-1,500 watts | 2:30 minutes |
Once the time cycle is finished, leave the SnuggleSafe in the switched off oven for a minute. During this time, the temperature of the heat pad will stabilize. Use a cloth or cover to remove it from the oven. Check if it is not overheated.
Now, place it under the pet’s bed or lose blanket. If it is inside the cover than it is not necessary to place it under the bed but ensure that, the pet’s body does not touch the heated surface directly. Place good insulation under Snugglesafe to prevent heat loss downwards.
Consult a vet for further details.
Contraindications:
| Target species | Dogs |
| Manufacturer | SnuggleSafe (Lenric) |
| Brand Name | SnuggleSafe |
Its really effective I must say
Their prices are very impressive
I rescued 2 kitties that were only 3 weeks old and we have to travel by car a few hours every weekend so this warmer was perfect to keep them warm.
Before winter get this pad for your aging pet if you have any. I have tried this on Tramp and it provides great comfort to him. He rarely cries now due to pain while getting up. and best is at Vetsupply.
Quite comfortable for your aging dog. As my dog was suffering due to joint pain, my vet suggested to have this one. However, it is too pricey but i found vetsupply and bought at huge discount. Thanks vetsupply as my dog is little relieved from pain.
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