Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Cat’s Best Original Clumping & Encapsulating Litter – 100% Organic Biodegradable Cat Litter
Cat’s Best Original Clumping & Encapsulating Cat Litter is a premium, plant-based litter designed to keep litter trays cleaner and odours under control naturally. Made from 100% renewable plant fibres, this innovative litter forms strong, long-lasting clumps that are easy to scoop, helping you maintain a fresher litter tray with less effort.
The unique encapsulating granules absorb moisture up to seven times their own volume and lock in odours deep within the litter. This helps reduce unpleasant smells and keep your home more pleasant. Unlike traditional clay litters, Cat’s Best Original is virtually dust-free and lightweight. Plus, made with PEFC-certified secondary raw wood materials, Cat’s Best Original Cat Litter is free from chemical additives and safe for pets.
This biodegradable and compostable litter is an eco-friendly choice for responsible pet parents who want both performance and sustainability. Suitable for cats of all ages, this wood fibre cat litter delivers effective odour control and easy cleaning that both you and your cat will appreciate.
- Fill the tray to the recommended depth of 5-7 cm. (Enough to enable your cat to scratch and cover the waste).
- Remove the clumps and solid excretions regularly.
- Replace the entire content of the tray after 5 weeks or as required.
- Dispose of used litter with household waste or via the household toilet, where permitted.
- Premium clumping & encapsulating plant-based cat litter
- Made from 100% renewable raw materials
- Strong, easy-scoop clumps for effortless cleaning
- Deep-locking odour control without artificial fragrances
- Lightweight and virtually dust-free
- Biodegradable and compostable
- Sustainable and biodegradable clumping natural cat litter
- Excellent performance with fewer tray changes
- Suitable for all cat breeds and ages
- Intended for cats only.
- Read the instructions on the package before using.
- Change the waste regularly with new pellets.
- Keep it away from the reach of kids and pets.
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Target species
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Cats
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Product Type
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Cat litter
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Brand
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Cat’s Best
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