Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Rufus & Coco Wee Kitty Bamboo Odour Control Cat Litter
Rufus & Coco Wee Kitty Bamboo Odour Control Cat Litter is a high-performance, eco-friendly litter crafted from sustainable bamboo fibres and charcoal-infused pellets. Designed to deliver superior odour control, this innovative formula traps ammonia smells within just 5 minutes while effectively managing faecal odours, keeping your home fresh and inviting. Scientifically proven to absorb up to 5 times its weight in liquid, this fast-clumping litter forms firm, scoopable clumps for quick and mess-free cleaning.
The lightweight pellets are gentle on your pet’s paws and disintegrate in water, making it safe to flush in small quantities. Plus, the litter is designed for low tracking and minimal dust, helping maintain a cleaner litter area and healthier home environment. Additionally, Wee Kitty Bamboo Odour Control Litter is compostable, offering a sustainable alternative to traditional clay or crystal litters.
- Start with a clean, dry litter tray.
- Fill the tray with 2–3 cm of litter.
- Scoop out clumped waste daily and dispose of it via flushing (in small quantities), bin, or garden.
- Stir pellets regularly to maintain airflow and freshness.
- Top up with fresh litter as needed.
- Replace the entire litter tray contents approximately once a month.
- Traps ammonia odour within 5 minutes for superior odour control
- Charcoal-infused pellets help neutralise strong smells
- Fast clumping for easy scooping and less mess
- Absorbs up to 5 times its weight in liquid
- Made from sustainable bamboo fibres
- Compostable and environmentally friendly
- Flushable in small quantities and septic safe
- Lightweight pellets for easy handling
- Low dust and low tracking for a cleaner home
- Gentle on paws, suitable for everyday use
- Intended for pet use only.
- Keep away from food preparation areas.
- Store in a cool, dry place.
- Keep out of reach of children and pets.
- In case of pregnancy or a suppressed immune system, wear gloves and a mask while changing the litter.
- Wash hands thoroughly after handling used litter.
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Target Species
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Cats
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Product Type
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Cat Litter
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Ingredients
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Bamboo fibres, charcoal
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Brand
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Wee Kitty
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