Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Catmate Litter for Cats
Catmate is Australia’s leading eco-friendly wood pellet cat litter, specially crafted to provide a cleaner,
healthier environment for both cats and their owners. Made from 100% natural plantation pine, this premium-quality
litter is sustainably sourced and completely biodegradable, making it the perfect choice for environmentally
conscious cat parents.
Catmate’s unique wood pellets are highly absorbent, locking in moisture quickly to keep litter boxes dry
and hygienic. The natural oils present in the pine work to inhibit the growth of ammonia odour-causing bacteria,
effectively neutralising ammonia and keeping your home fresh for days. Unlike traditional clay litters, Catmate
litter produces minimal dust, ensuring a low-tracking, mess-free experience that’s gentle on sensitive paws
and safe for all cat breeds.
Easy to use and quick to clean, this long-lasting Catmate litter delivers superior performance while caring for
your cat’s comfort and the planet’s well-being, an ideal combination of quality, convenience, and
sustainability.
- If you are new to this litter, switch slowly, and your cat won’t realise a change is taking place.
- Fill a clean and empty litter tray with a layer of Catmate litter of approx. 3 cm and cover it with a thick
layer of your current litter.
- Gradually reduce the layer thickness of the current brand and increase the thickness of Catmate litter.
- Scoop the waste daily and replace the litter when required.
- Catmate litter is suitable for use with all types of litter trays but works even better in a Catmate sieve
tray.
- Easy-to-use, Australian-made cat litter
- Made from natural pine wood
- High absorbency and low tracking
- Inhibits bacteria that produce a bad ammonia odour
- Filled with natural oils to inhibit bacterial growth
- No stains on the fur
- Free of chemicals
- Eco-friendly & biodegradable – can be disposed of in the gardens
- Suitable for all cat breeds and sizes
- Keep out of reach of children.
- Store it in a cool, dry and well-ventilated place.
- Wear gloves or wash hands properly after handling litter.
- Wash the litter box regularly to maintain hygiene.
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Target species
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Cats
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Product Type
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Cat litter
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Active Ingredient
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Plantation Pine and Natural Oils
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Manufacturer
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Catmate Proviro Group
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Brand Name
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Catmate
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