Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Company of Animals Coachi Dog Training Line
The Coachi Dog Training Lead is designed to help pet parents train their dogs safely outdoors while giving them more freedom to explore and move around without losing connection. allows dogs greater freedom to explore while helping handlers maintain a connection during training. It is especially useful for puppies, newly adopted dogs, nervous dogs, and dogs that are still learning to respond to commands.
This dog training line for recall is especially useful for recall training, which teaches dogs to return safely when called. It is also useful for puppy and dog socialisation to help dogs become comfortable around other dogs, people, and new environments, and to introduce dogs to new situations or unfamiliar surroundings in a more controlled way.
The Coachi Training Line is made from soft, padded, three-strand webbing, making it comfortable to hold, easy to grip, and easier to manage during training. Its lightweight material helps make it convenient to carry and use. It also features an easy-to-attach trigger hook that connects the lead to the dog's collar or harness, a two-tone design that makes it more visible outdoors, and a smooth end designed to help prevent tangling.
Ensure a safe training and calm nerves about flight risk with the The Coachi Dog Training Lead.
For recall training:
- Attach the training line to a flat collar or harness.
- Allow the dog to wander (only a short distance).
- Call his name and say the recall command “come”.
- Step backwards to encourage your dog to return.
- If your dog does not respond, gently guide them without sudden pulling, then reward them for returning.
- One your dog has reached you, praise and reward using treats or toys.
- Repeat until consistent, gradually increasing the distance between you and your dog.
- Once responding well, try dropping the Training Line and repeating as above; if he does not return, pick up the Training Line and repeat again until consistent.
- When consistent with the Training Line on the floor, you can try removing the Training Line.
- Provides added freedom for dogs to explore while helping owners maintain control during outdoor training
- Ideal for recall training, puppy socialisation, and practising commands
- Suitable for puppies, newly adopted dogs, nervous dogs, and dogs learning to respond reliably
- Helps introduce dogs to new environments, people, and other dogs in a more controlled way
- Made from soft, padded, three-strand webbing for a comfortable grip
- Lightweight construction makes it easy to carry and handle during training sessions
- Features an easy-to-attach trigger hook for connecting to a collar or harness
- Two-tone design improves visibility during outdoor use
- Smooth end design helps reduce tangling for easier handling
- Read the product label before use.
- Always supervise your dog when using the training line.
- Use a secure collar or harness attachment, and avoid allowing the lead to become tangled around people or objects.
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Target Species
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Dogs
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Product Type
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Dog Training Line
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Brand Name
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Company of Animals
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