Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Company of Animals Coachi Tricks Fetch and Reward Pouch for Dogs
The Coachi Fetch and Reward Toy is designed to add some excitement to your dog’s retrieval training by making it interactive and rewarding. Perfect for encouraging and practicing recalls, it helps teach fetch, long-distance throwing, and scent games.
The attached rope helps make the toy easier to throw during retrieval training. The sealable treat compartment keeps the treats stored securely, whereas the tough outer case supports all the long throws. It allows dogs to sniff the treats, allowing them to channel their love of sniffing and helping them keep mentally stimulated.
This Coachi Dog Treat Reward Pouch allows you to treat your dog when he brings the pouch back to you.
Dimensions: Length: 17 cm, Width: 7 cm
- Add your dog’s favourite treats to the zipped compartment.
- Encourage him to fetch and retrieve it.
- Reward your dog when he brings back the toy.
- Makes retrieval training more interactive, engaging, and rewarding
- Helps practise recall skills and encourage dogs to return when called
- Suitable for fetch games, long-distance retrieves, and scent-based activities
- Additional rope makes throwing easier and helps achieve longer distances
- Sealable treat compartment helps keep rewards securely stored during play
- Tough outer case is designed to withstand repeated throwing during training
- Allows you to reward your dog when they bring the pouch back
- Combines play and treat-based rewards to encourage positive training experiences
- Read the product label before use.
- Always supervise your dog while playing.
- Inspect the toy for damages regularly.
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Target Species
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Dogs
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Product Type
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Fetch & Reward Training Toy Pouch
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Brand Name
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Company of Animals
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