Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Vetafarm Lovebites B-Calm Dog Chews are specially formulated calming treats designed to help manage stress and anxiety in dogs. These calming chews provide nutritional support to help promote a more balanced mood and relaxed behaviour in stressful situations. The formula contains L-tryptophan, an essential amino acid that helps the body produce serotonin, which helps regulate mood, sleep, appetite, memory, and social behaviour.
Plus, it contains thiamine (Vitamin B1), which helps convert carbohydrates, fats, and proteins into energy to help improve the body’s response to stress. Vetafarm Lovebites B-Calm Dog Chews can be given before stressful events such as travel or vet visits. However, they are most effective when used daily to support ongoing mood balance and stress management. Made with palatable ingredients including kangaroo meat and chicken, these chews are easy to administer as a tasty treat that dogs enjoy.
- Present the chew directly from your hand as a treat.
- Provide 1 chew per 10 kg of body weight daily.
- Recommended for ongoing use for best results in anxiety and stress management
Dosage:
| 1-5kg |
half a chew |
| 5-10kg |
1 chews |
| 10-20kg |
2 chews |
| 20-30kg |
3 chews |
- Calming chew designed to help manage stress and anxiety in dogs
- Contains L-tryptophan to support serotonin production and mood balance
- Includes thiamine (Vitamin B1) to support nervous system function
- Helps manage behavioural signs such as restlessness, pacing, and excessive vocalisation
- Useful before stressful events such as travel, loud noises, or social interactions
- Palatable chew made with kangaroo meat and chicken
- Can be used daily to balance general mood
- Use only as directed.
- Store in a cool, dry place.
- Keep the bag sealed once opened.
- Keep out of reach of children and pets.
- Product expires 2 years from the date of manufacture.
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Target species
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Dogs
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Active Ingredients
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L-Tryptophan (125 mg/chew), thiamine (1 mg/chew), kangaroo meat, ovine plasma, chicken, sorbitol,
sorbic acid, vegetable oil
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Brand
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Vetafarm
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