Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Kleo Ear Cleaner for Dogs
KleoEar Cleaneris a comprehensive ear-cleaning solution designed for your dog’s ear care and to assistin the treatment and prevention of otitis externa (ear infection) in dogs. These antiseptic ear drops help treat ear infections and prevent further spread. It also aids in ear cleaning and removing excess earwax to keep ears dry and thus helps in maintaining ear health.
Plus, with its cleaning, drying, and antiseptic action, it may assist in controlling unpleasant odour and infections. Kleo Ear Cleaner for Dogs is presented in a convenient bottle, featuring a long, flexible applicator. This facilitates deeper reach into the ear canal and allows for accurate dosing without irritating or harming your beloved canine partner.
How does it work?
Kleo Dog Ear Cleaning Drops contains key ingredients like boric acid, menthol, and chlorothymol. These ingredients have a drying, cleansing and antiseptic effect on a dog’s ears. They also help loosen hard earwax and prevent ear infections in dogs.
- Consult your vet before commencing the treatment to rule out the possibility of other ear issues, like grass seeds or a perforated eardrum.
- Gently pull the dog’s ear flap and reach the ear canal.
- Gently squeeze the bottle and administer in the ear canal through the applicator nozzle.
- After administration, massage the dog's ears gently.
Dosage:
- Administer 0.2-0.4 ml (5-10 drops) in each ear twice a day as an adjunct to therapy.
- Alternatively, administer 0.2-0.4 ml (5-10 drops) in each ear once or twice a week to dogs prone to ear problems.
- Effective antiseptic ear hygiene and ear care solution for dogs
- Helps cleaning and drying dog ears
- Protects the dog’s ears from harmful ear infections
- Aids in the treatment and prevention of otitis externa in dogs
- Contains ingredients that help reduce the risk of ear infections
- Helps maintain a dry ear canal, preventing moisture buildup
- Formulated to be gentle on the dog’s ears
- For animal treatment only.
- Store below 30°C.
- Use only as directed.
- Do not use in ruptured or perforated eardrums.
- Do not use in cats.
- Keep out of the reach of kids and pets.
- After use, close it properly.
- Dispose of the container by wrapping it in paper and placing it in the garbage.
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Target species
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Dogs
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Mode of Administration
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Topical
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Active Ingredients
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Boric acid, Menthol, Chlorothymol
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Brand
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Kleo
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