Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Natural Animal Solutions Ear Clear for Dogs & Cats
Natural Animal Solutions Ear Clear is a gentle ear cleaning solution designed to help clean, soothe, and maintain healthy ears in dogs and cats. This natural formulation helps gently remove dirt, debris, and wax while supporting overall ear hygiene and comfort. Formulated with carefully selected ingredients, Ear Clear provides effective cleansing without irritation.
It contains boric acid which helps support ear hygiene and control odours, while aloe vera helps soothe and calm the ear area with natural hydration. Plus, the inclusion of aluminium acetate solution assists in drying excess moisture that may accumulate in the ear, helping maintain a comfortable ear environment. Additional ingredients such as witch hazel and lavender oil further contribute to cleansing and refreshing the ear area.
Free from detergents, harsh chemicals, and sticky oils, this sulphate and paraben-free formula is suitable for routine ear care. Furthermore, this cat and dog ear cleaner solution comes with a convenient easy-dose dropper, making application simple and precise. With regular use, Natural Animal Solutions Ear Clear helps maintain clean, comfortable ears while supporting your pet’s overall ear health.
- Shake the bottle well before use.
- Apply the recommended dosage directly into the ear.
- The solution may be used daily or weekly, up to twice per day as required.
Dosage:
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Cats
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3 drops twice daily
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Small Dogs
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½ dropper twice daily
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Medium to Large Dogs
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1 full dropper twice daily
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- Gentle ear cleaning solution for dogs and cats
- Helps remove dirt, wax, and debris from the ear
- Supports ear hygiene and comfort
- Helps control odours and excess moisture
- Contains aloe vera to soothe and calm the ear area
- Includes boric acid to support ear cleanliness
- Free from detergents, harsh chemicals, and sticky oils
- Sulphate- and paraben-free formulation
- Comes in an easy-to-use dropper for convenient application
- Intended for animal use only.
- Use only as directed.
- Store below 25° away from direct sunlight.
- Do not use if the ear drum is perforated.
- Read the instructions on the label before using.
- Keep out of the reach of kids and pets.
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Target species
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Dogs and Cats
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Active Ingredients
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Aluminium acetate solution, Aloe vera, Witch hazel, Boric acid, Lavender oil
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Product Type
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Ear drops
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Mode of Administration
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Topical
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Brand
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Natural Animal Solutions (NAS)
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