Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petkin Jumbo Ear Wipes for Dogs and Cats
Petkin Jumbo Ear Wipes offer a convenient and effective solution for maintaining your pet’s ear hygiene. These gentle wipes are specially designed to clean around the ears of dogs and cats, helping remove dirt, wax, and discharge that can accumulate over time. Formulated with soothing ingredients such as witch hazel and aloe vera, the wipes help cleanse delicate ear areas while calming irritation and itching.
The formula also contains chlorhexidine gluconate and botanical extracts, which help maintain hygiene, control odour, and deodorise the ear area, leaving the pet clean and comfortable. With a safe, easy-to-use design, Petkin Jumbo Ear Wipes help support overall ear health while reducing the risk of irritation that could lead to infections.
Before First Use:
- Remove the lid.
- Pull one wipe from the centre of the roll and thread it through the opening in the lid.
- Replace the lid securely.
Regular Use:
- Pull a wipe upward and tear at a slight angle.
- Gently wipe around the outer ear area until clean.
- Do not force the wipe into the ear canal.
- Use a fresh wipe for each ear.
- Safe for daily use if required.
- Gentle ear wipes for dogs and cats
- Helps remove dirt, wax, and discharge from the ear area
- Helps reduce odour and irritation
- Supports ear hygiene to help prevent infections
- Contains witch hazel and aloe vera
- Deodorises and soothes itching
- Includes chlorhexidine gluconate to support cleanliness
- Jumbo wipes for easier and more effective cleaning
- Safe, convenient, and easy to use
- Suitable for a daily ear care routine
- Use only as directed.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Dispose of the used wipes properly.
- Keep out of the reach of kids and pets.
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Target species
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Dogs and Cats
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Product Type
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Ear wipes
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Active Ingredient
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Pure Witch Hazel, Aloe Vera Gel, Chlorhexidine Gluconate, and Botanical Extracts.
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Brand
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Petkin
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