Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Sonotix Enhanced Ear Cleaner for Dogs and Cats
Sonotix Enhanced Ear Cleaner is an ear cleansing solution designed to effectively soften and remove the build-up of ear wax and dirt in dogs and cats. This water-based formula ensures quick and thorough ear cleaning without leaving behind any oily residue and provides a lemony fragrance.
Formulated with a unique combination of ceruminolytic agents like ethoxydiglycol and capric glycerides, Sonotix works by breaking down and emulsifying earwax for easier removal. Ethoxydiglycol disrupts the structure of earwax, while capric glycerides help dissolve and lift debris from the ear canal. In addition, the formula contains soothing and moisturising ingredients such as glycerin and calendula to moisturise and soothe skin while cleansing.
Sonotix ear cleaner also features exclusive lipacides that support sebum regulation and help maintain a healthy balance within the ear. Its pH-balanced, preservative-free, and paraben-free formulation helps restore the natural skin barrier and supports long-term ear health, especially in pets prone to recurring ear issues. This dog and cat ear cleaning solution comes with two different nozzles, one short and firm and another long and flexible, offering a convenient dual delivery system.
- Apply Sonotix into the ear canal as directed by your veterinarian.
- Gently massage the base of the ear to distribute the solution.
- Allow your pet to shake their head to help loosen debris.
- Wipe away excess liquid and debris with a cotton ball or soft tissue.
- Use regularly or as advised by your veterinarian.
- Effectively softens and removes wax and dirt build-up
- Contains ceruminolytic agents for enhanced cleaning action
- Helps balance ear pH and restore the skin barrier
- Comes with two different delivery nozzles for convenient application
- Supports long-term ear health and helps manage recurring issues
- Moisturises and soothes with glycerin and calendula
- Helps regulate sebum production with exclusive lipacides
- Water-based formula leaves no oily residue
- Leaves behind a lemony fragrance
- Preservative-free and paraben-free formulation
- Suitable for both dogs and cats
- For animal use only.
- For external ear use only.
- Use strictly as directed by your veterinarian.
- Avoid use if the eardrum is ruptured unless advised by a veterinarian.
- If irritation or discomfort occurs, discontinue use and consult a veterinarian.
- Do not insert the applicator tip deep into the ear canal.
- Keep out of reach of children and pets.
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Target species
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Dogs and Cats
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Active Ingredients
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Ethoxydiglycol, capric glycerides, glycerin, calendula, lipacides
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Brand
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Vetoquinol
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