Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Feliway Calming Spray for Kittens and Cats
Feliway Cat Calming Spray helps soothe cats during stressful situations such as travel, vet visits, or changes at home. Using a synthetic copy of natural feline facial pheromones, Feliway Spray sends “happy messages” that help cats feel safe, secure, and reassured in their environment. When cats feel calm, they naturally rub their face on people, furniture, and objects to release comforting pheromones. Feliway Spray mimics these natural signals by releasing synthetic pheromones, helping to reduce signs of stress and discomfort. It is ideal for cats showing signs of travel stress, such as meowing, agitation, salivation, vomiting, or toileting, and showing stress-related behaviours at home, including urine spraying or scratching on furniture or walls.
- Shake the bottle & apply the spray daily.
- Wait 15 minutes before letting your cat near the sprayed area.
- Do not spray directly on your pet.
- Never spray in the carrier if your cat is inside.
- After spraying the product, you must wait 15 minutes before allowing your cat access to the area.
- Do not spray your cat’s scratching post, as this may deter your cat from using it.
- While travelling: Spray directly on your cat’s bedding, inside their carrier, or in the car, 15 minutes before your cat has access to these areas.
- At home: Spray once or twice a day on areas where your cat urinates or scratches (such as the sofa, chairs, door frames, or doors), ideally after cleaning those areas.
- Helps calm cats during travel and vet visits
- Supports reduced stress in cat carriers and baskets
- Helps manage urine marking and scratching in specific areas at home
- Non-sedating and safe for everyday use
- Suitable for short-term or ongoing situations
- Keep away from children, pets and uninformed people.
- Store in a cool and dry place, away from heat sources.
- Close the container tightly after use.
- Use within 3 months of opening.
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Target species
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Cat
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Product type
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Cat anxiety spray/Cat calming spray
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Ingredients
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Synthetic analogue of the Feline Appeasing Pheromone
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Brand
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Feliway Spray
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