Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hills Prescription Diet z/d Feline ULTRA is a unique formulation for cats with food allergy and intolerance. Felines with ultra sensitive digestive tract may show adverse reaction to protein content of food. This reactive system results in irritated skin, coat, bad ear conditions and gastrointestinal upset. This dry food will help combat this kind of system by managing the cat’s dietary sensitivity.
Formulated digestible proteins, carbohydrates and fats, this food provide nutritional benefit to the cat. It also contains antioxidants and Omega 3 and 6 fatty acids that improves overall well being of the pet. Administered as directed, the diet reduces chances of abnormal reactions to food.
Feeding Guidelines:
Introduce Hills Prescription Diet z/d Feline ULTRA canned food by mixing increasing amounts of it with decreasing amounts of your pet’s current food during a course of seven days.
To get the exact quantity of one time feed, divide the amount of food given in the following table by the number of times you feed the pet.
These are general guidelines. Your pet’s nutritional needs may change as per his/her age, individual sensitivity, temperament, health condition and activity level. Consult your vet for this and administer the amount in accordance with his advice.
Keep fresh drinking water readily available at all times. Wash bowls with soap and hot water after each usage.
Adult maintenance - using 5.5 oz (156 g) can
| Weight of Cat |
Amount per Day |
| 6 lb (2,7 kg) |
1 can |
| 8 lb (3,6 kg) |
1 1/4 can |
| 10 lb (4,5 kg) |
1 1/2 can |
| 12 lb (5,4 kg) |
1 3/4 can |
| 14 lb (6,4 kg) |
2 can |
| 16 lb (7,3 kg) |
2 1/4 can |
| 18 lb (8,2 kg) |
2 1/3 can |
Note:
- To give best health to your pet, let your vet monitor your cat’s condition on a frequent basis.
- Wash hands after touching any pet food or treats.
- Minimizes adverse reactions to food
- Contains digestible proteins and carbohydrates to keep the health of gastrointestinal tract
- Provides nutrition to skin and coat
- Improves the pet’s immune system
- Maintains skin barrier function
- Provides necessary nutrients required for pets with food allergy
- Enhances the pet’s energy levels to keep them fit and active
Nutrient Analysis:
| Nutrient |
Dry Matter % |
| Protein |
33.7 |
| Fat |
18.2 |
| Carbohydrate (NFE) |
40.5 |
| Crude Fiber |
1.5 |
| Calcium |
0.72 |
| Phosphorus |
0.6 |
| Sodium |
0.30 |
| Potassium |
0.80 |
| Magnesium |
0.064 |
| Taurine |
0.38 |
| Vitamin C |
72 mg/kg |
| Vitamin E |
739 IU/kg |
| Omega-3 Fatty Acids Total |
0.45 |
| Omega-6 Fatty Acids Total |
4.05 |
Caloric Content:
Canned 1081 kcal/kg (169 kcal/156g can)
Ingredients:
Hydrolyzed Chicken Liver, Water, Corn Starch, Soybean Oil, Powdered Cellulose, Calcium Carbonate, DL-Methionine, Potassium Chloride, Dicalcium Phosphate, Choline Chloride, vitamins (Vitamin E Supplement, Thiamine Mononitrate, Ascorbic Acid (source of vitamin C), Niacin Supplement, Pyridoxine Hydrochloride, Calcium Pantothenate, Vitamin B12 Supplement, Riboflavin Supplement, Biotin, Vitamin D3 Supplement , Folic Acid), Iodized Salt, Taurine, Calcium Sulfate, minerals (Zinc Oxide, Ferrous Sulfate, Manganous Oxide, Copper Sulfate, Calcium Iodate, Sodium Selenite), Beta-Carotene.
