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Online Scams on the Rise: Protect yourself from phishing scams.

Some of our customers have reported receiving suspicious emails and text messages containing fake invoices and/or links which trick you into giving out personal information such as your bank account details, site login details, passwords, and credit card information.

We urge our customers to be very vigilant and exercise caution when checking and responding to emails. Please do not click on any link in the email or download any attachment which you are not expecting.

Please note that we will not ask you to provide any credit card information or make any additional payment to us or any of our shipping partners, including Australia Post, via email. Please contact us in case you receive any such email.

AN IMPORTANT NOTICE FOR ALL OUR CUSTOMERS

A text message appearing to come from Australia Post is attempting to scam customers by warning them about a “detained package”.

Australia Post in its latest update has released the following statement.

14 October 2019

Australia Post has been made aware of fraudulent text messages that are circulating advising customers that the parcel will not be delivered "due to unverified shipping address" and prompting them to click on a link.

The text message asks you to click on a link that isn't related to Australia Post. The link will lead to a fake website with Australia Post logo to steal your personal and financial information.

Due to the way mobile phones combine conversations these scams can appear in the same conversation view as legitimate Australia Post text messages.

Please note that Australia Post will never email or text message you asking you to click on a link to print out a receipt/label for parcel collection/tracking or to access your package. Nor will Australia Post ask you to send an email containing any personal or financial information, including any form of ID, passwords, credit card details and account information.

If you are in doubt about the authenticity of an email, text message or phone call, please delete immediately or hang up.

If you believe you have sent any personal information to a scam email address or entered it into a scam website and are worried that your identity may have been stolen, please call ID CARE on 1300 432 273 as they provide free services to victims of identity theft. ”

To read more on this please follow link "https://auspost.com.au/about-us/about-our-site/online-security-scams-fraud/scam-alerts".

Protecting your security online is our topmost priority.

Please DO NOT GIVE out or fill a form which asks for your personal information such as your bank account details, bank/email account passwords, and credit/debit card information unless you are sure that the source is authentic or legitimate.

If you have any concerns, please call us on our toll free number 1300 838 787 / 1800 951 117 between MON - FRI 9 AM - 7 PM AEST or send us an email at support@vetsupply.com.au and we will be more than happy to assist you.

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