Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Pawzcity Interactive Rope Ball With Loop for Dogs
Pawzcity Interactive Rope Ball is a fun toy for dogs. This ball comes with a loop for easy holding. It is suitable for dog training and interactive games, like fetch and tug-of-war, which help promote exercise and fun. It helps strengthen the bond between dogs and their humans. The ball is made using soft and durable polyester fibre, which is gentle on teeth and helps remove the accumulated plaque from dogs’ teeth. It also helps reduce stress and anxiety, and supports intellectual development, thus promoting overall health and happiness.
The design of this interactive rope ball is inspired by ice cream in summertime. It is available in different neon colour combinations, including Cucumber, Taro, Blueberry, Bergamot and Rockmelon to make playtime more exciting and enjoyable.
- Take your dog outside for an interactive play.
- Hold the Pawzcity Interactive Rope Ball from the loop side.
- Throw the ball at a distance to involve your dog in a fetch play. You can also give the ball to them for a tug of war.
- Always supervise your dog while they are playing with the toy.
- Replace the ball with a new one if it is torn or damaged.
- Interactive fun toy for dogs
- Comes with a loop for easy holding
- Suitable for dog training and interactive games, like fetch and tug-of-war
- Helps promote exercise and fun
- Helps strengthen the bond between dogs and their humans
- Made using gentle-on-teeth soft and durable polyester fibre
- Helps remove the accumulated plaque
- Helps reduce stress and anxiety
- Supports intellectual development
- Promotes overall health and happiness
- Available in different neon colour combinations, including Cucumber, Taro, Blueberry, Bergamot and Rockmelon
- Keep out of reach of children.
- Store in a cool and dry place when not in use.
- Always give for playing under supervision.
- Not suggested to be given for chewing.
- Replace with a new one if torn or damaged.
| Target Species |
Dogs |
|
Product Type
|
Rope toy |
| Material |
Polyester fibre |
| Dimension |
5 x 21cm
|
|
Brand
|
Pawzcity |
