Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petkin Bamboo Eco Ear Wipes for Dogs and Cats
Petkin Bamboo Eco Ear Wipes provide a gentle and environmentally friendly way to maintain your pet’s ear hygiene. These specialised ear wipes are designed to gently remove dirt, wax, and discharge found around the ears to prevent odour, itching, and irritation that can cause infection. Made with organically grown bamboo cloth, the wipes are soft yet durable, offering a comfortable cleaning experience for pets while supporting eco-conscious grooming.
The wipes are infused with a mild cleansing formula containing witch hazel, aloe vera gel, chlorhexidine gluconate, and botanical extracts. Witch hazel helps cleanse the ear area, while aloe vera soothes and hydrates sensitive skin. Chlorhexidine gluconate supports hygiene by helping maintain a clean ear environment, and botanical extracts contribute additional calming and deodorising properties. With their convenient wipe format, Petkin Bamboo Eco Ear Wipes make routine ear cleaning quick and simple, helping keep your pet’s ears fresh, comfortable, and healthy.
Before First Use:
- Remove the lid.
- Pull one wipe from the centre of the roll and thread it through the opening in the lid.
- Replace the lid securely.
Regular Use:
- Pull a wipe upward and tear at a slight angle.
- Gently wipe around the outer ear area until clean.
- Do not force the wipe into the ear canal.
- Use a fresh wipe for each ear.
- Safe for daily use if required.
- Gentle ear wipes suitable for dogs and cats
- Helps remove dirt, wax, and discharge from around the ears
- Made with organically grown bamboo cloth for an eco-friendly option
- Helps reduce ear odour and maintain cleanliness
- Contains witch hazel and aloe vera to cleanse and soothe
- Includes chlorhexidine gluconate to support ear hygiene
- Helps soothe itching and irritation
- Convenient and easy-to-use wipes for routine ear care
- Soft bamboo material for gentle cleaning
- Ideal for maintaining regular ear hygiene
- Use only as directed.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Dispose of the used wipes properly.
- Keep out of the reach of kids and pets.
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Target species
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Dogs and Cats
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Product Type
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Ear wipes
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Active Ingredient
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Pure Witch Hazel, Aloe Vera Gel, Chlorhexidine Gluconate, Botanical Extracts.
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Brand
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Petkin
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