Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petway Petcare Waterless Foam Shampoo for Dogs and Cats
Petway Petcare Waterless Foam Shampoo is a naturally based, no-rinse grooming solution designed for quick and convenient cleaning between baths. Ideal for spot cleaning dirty areas, this dry shampoo gently removes dirt and refreshes your dog’s coat without the need for water.
Formulated to cleanse while maintaining skin hydration, this lightweight foam leaves no sticky residue, making it perfect for use anytime your dog needs a quick freshen-up. Whether at home or on the go, Petway Waterless Foam Shampoo helps keep your pet clean, comfortable, and well-groomed between regular washes.
Made with pure deionised water, this pH-balanced and soap-free formula is gentle on the skin and coat. Free from phosphates, parabens, sulphates, and enzymes, it is also biodegradable, environmentally responsible, and cruelty-free. Additionally, the no-rinse dog and cat shampoo leaves a refreshing blood orange fragrance for a clean and pleasant finish.
- Shake well before use.
- Apply foam directly onto dirty areas of the dry coat as needed.
- Massage gently using fingers or a dry cloth.
- Wipe the coat with a clean cloth or towel.
- Brush or comb the coat for a neat finish.
- Waterless, no-rinse formula for quick cleaning
- Ideal for spot cleaning between baths
- Gently removes dirt and freshens the coat
- Helps maintain skin hydration
- Leaves no sticky residue
- Convenient for use at home or on the go
- Leaves a fresh blood orange fragrance
- Made with pure deionised water
- pH-balanced and soap-free
- Free from phosphates, parabens, sulphates, and enzymes
- Biodegradable and environmentally responsible
- Not tested on animals
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs and Cats
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Mode of Administration
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Topical
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Brand
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Petway Petcare
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