Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
 
- Labels or seals on the product have been tampered with or removed.
 
- The product has clear signs of use, damage, or is soiled.
 
- The product contains food or medication.
 
- The end customer received the product more than 14 days ago.
 
Damaged or Incorrect Goods 
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
 
            
  
    Prime100 SPD Slow Cooked Lamb & Rosemary Wet Dog Food
    SPD Slow-cooked Lamb & Rosemary is a complete, balanced, and single-protein diet for active dogs and puppies
      of all ages and breeds, including giant breeds. It combines selected ingredients and crafted broth, simmered low
      and slow, resulting in a delicious, full flavoured, wholesome diet. It is made with premium Australian lamb,
      offering a highly digestible source of protein that supports healthy growth and development in dogs.
    With the inclusion of key functional ingredients like rosemary, this formula delivers a rich source of
      antioxidants that help promote a strong immune system and overall health. Formulated with natural sources of
      essential amino acids and dietary fats, Prime100 Lamb & Rosemary Wet Food also helps sustain energy and
      provides essential nutrients for muscular and brain health. It supports immunity, skin and coat health, cognitive
      health, digestive health, and the overall wellbeing of active dogs.
    Moreover, the packaging of the Slow Cooked for Flavour Range is made from 71% plant-based materials and has 6x
      less impact on climate change than cans. This lamb and rosemary dog diet is free from grains, gluten, and soy,
      ensuring it meets the needs of dogs with food sensitivities. It is an excellent choice for dogs with acute
      gastrointestinal conditions, including pancreatitis, colitis, enteritis, food sensitivity, dermatitis, bowel
      disease, inflammatory bowel disease (IBD), etc.
   
  
    
      - Always keep fresh water available.
 
      - Adjust the feeding amount if it is mixed with other dog food.
 
      - The feeding guidelines may vary as per the dietary requirements of individual dogs.
 
    
    Daily feeding guide
    
      - Adult: 195g-300g per 5kg bodyweight of a typical dog.
 
      - 5kg puppy 4 months 560g-585g
 
      - 5kg puppy > 4 months 375g-390g
 
    
   
  
    
      - Single-protein diet for dogs  
 
      - Complete and balanced formula
 
      - Made with fresh Australian ingredients
 
      - Scientifically formulated for overall health
 
      - Great for healthy skin and coat
 
      - Offers omega 3 and 6 fatty acids
 
      - Hypoallergenic formula
 
      - Contains prebiotics and postbiotics to support digestion
 
      - Contains glucosamine and chondroitin
 
      - Supports immunity, joint health, skin and coat health
 
      - Balances gut microbiota with pre- and probiotics
 
      - Includes DHA for brain and cognitive health
 
      - No artificial flavours, colours, or preservatives
 
      - Wheat, soy, and gluten-free
 
      - Suitable for all dog breeds and sizes
 
      - Ideal for puppies with protein-specific indications
 
      - Sustainable packaging, made from 71% plant-based materials
 
      - 100% Australian made and owned
 
    
   
  
    
      - Shake well before opening.
 
      - Keep refrigerated below 4 degrees C.
 
      - Read the instructions given on the pack carefully.
 
      - Store in a cool and dry place away from direct sunlight.
 
      - Consult your veterinarian for specific feeding guidelines before feeding.
 
      - Keep out of reach of children.
 
    
   
  
    
      
        
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            Ingredients
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            Australian Lamb (including selected organs), Sweet Potato, Quinoa, Bamboo Fibre, Functional Oils (Sunflower,
            Flaxseed, Algae), Vitamins & Minerals, Rosemary, Carrots, Salt, Chicory Root Extract, Trumune
            Postbiotics, Psyllium Husk, Algimun, Pumpkin, Taurine, Glucosamine, Chondroitin.  
           | 
        
        
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            Calorie Content
           | 
          
            ME Kcal 120/100g
           | 
        
        
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            Guaranteed Analysis
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              - Crude Protein (min) 10%
 
              - Crude Fat (min) 7%
 
              - Crude Fibre (max) 3%
 
              - Moisture (max) 80%
 
              - Glucosamine (min) 500mg/kg
 
              - Chondroitin (min) 500mg/kg
 
             
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            Manufacturer
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            Prime100
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