Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Protexin Veterinary SereniCare Calming Support for Dogs & Cats 1 gm Sachets
Protexin Veterinary SereniCare Calming Support is a calming supplement formulated to help dogs and cats manage stress, anxiety, and nervous behaviours while supporting gut health. Its advanced formula combines proven calming ingredients, including alpha-casozepine and L-tryptophan, with powerful prebiotics and postbiotics to promote emotional wellbeing through the gut-brain connection. SereniCare provides natural calming support for pets experiencing anxiety triggered by fireworks, thunderstorms, travel, veterinary visits, moving house, boarding, separation, unfamiliar visitors, or general nervousness.
Protexin SereniCare formula contains alpha-casozepine, a naturally derived milk peptide that helps promote calm behaviour, alongside L-tryptophan to support normal serotonin production for a positive mood and balanced behaviour. It also includes calming postbiotics and Fibersol prebiotic to help maintain a healthy gut microbiome and further support relaxation. The tasty artificial chicken-flavoured powder mixes easily with food, making it simple to administer. SereniCare calming supplement for cats and dogs may be used for a long-term routine alongside appropriate behavioural training as suggested by the veterinarian.
- Begin supplementation approximately 2 weeks before an expected stressful event for best results.
- Mix the powder thoroughly into your pet's food once daily.
- Ensure your pet always has access to fresh drinking water.
- If required, an additional dose may be given 90–120 minutes before the stressful event.
- Suitable for long-term daily use as advised by your veterinarian.
- Maybe used alongside appropriate behavioural training.
Note: Individual results can vary. Effects may be seen sooner in some animals, while it may take more time in others.
Feeding Guide:
|
Cat Weight
|
Dog Weight
|
Dosage
|
Frequency
|
|
<10 kg
|
-
|
1/2 Sachet
|
Daily
|
|
-
|
<10 kg
|
1/2 Sachet
|
Daily
|
|
-
|
10-25 kg
|
1 Sachet
|
Daily
|
|
-
|
25-50 kg
|
2 Sachets
|
Daily
|
|
-
|
>50 kg
|
3 Sachets
|
Daily
|
- Helps manage stress and anxiety in dogs and cats
- Supports calm behaviour during fireworks, thunderstorms, travel, and vet visits
- May help with separation anxiety and social fear
- Contains alpha-casozepine to promote relaxation
- Includes postbiotics to support the gut-brain connection
- Prebiotic Fibersol helps maintain a healthy gut microbiome
- Contains L-tryptophan to support normal serotonin production
- Provides artificial chicken flavour
- Easy-to-mix powder for daily use
- Suitable for long-term use alongside behavioural training as suggested by the veterinarian
- For animal use only.
- Use only as directed.
- Use under a veterinarian’s consultation only.
- Store in a cool, dry place away from direct sunlight.
- Keep out of reach of children and pets.
- Read the instructions on the label before use.
- Not recommended for pregnant or lactating animals.
- Do not add to hot food. Allow food to cool before mixing.
- Consult your veterinarian before use alongside behavioural treatments or certain supplements.
|
Target Species
|
Dogs and Cats
|
|
Product Type
|
Calming & Gut Health Supplement
|
|
Mode of Administration
|
Oral
|
|
Key Ingredients
|
Maltodextrin (Fibersol-2™ Prebiotic) (37%), Hydrolysed milk protein powder (30%), Magnesium
stearate, Inactivated Bifidobacterium longum CECT7347 (Postbiotic) (0.5%, 500 million cells per
sachet), Inactivated Lactobacillus rhamnosus CECT8361 (Postbiotic) (0.5%, 500 million
cells per sachet)
|
|
Nutritonal Additives
|
Amino Acids: L-Tryptophan 250,000 mg/kg
|
|
Sensory additives
|
Mixture of flavouring compounds (synthetic chicken) 20,000mg/kg
|
|
Brand
|
Protexin Veterinary
|
Popular Brands
Popular Brands
Popular Brands
_11132025_205157.png){kind=logo}
