Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Vetafarm Ectotherm Lizard Food
Vetafarm Ectotherm Lizard Food is a nutritionally balanced pellet diet developed to support the health, growth, and wellbeing of lizards. This veterinarian-developed formula provides a convenient and reliable way to ensure lizards receive the correct vitamins, minerals, and essential nutrients they need. With special attention to the calcium-to-phosphorus (Ca:P) ratio, it helps support the normal growth, development, and ongoing health of lizards. Plus, it plays a key role in preventing nutritional disorders such as metabolic bone disease (MBD).
The pellets are produced using an extrusion cooking process, which breaks down the molecules in the ingredients, making them easier to digest and highly palatable. It also helps eliminate harmful microorganisms, ensuring a safe and nutritious diet. Vetafarm Ectotherm Lizard Food is suitable for a variety of lizard species, including blue-tongues, shinglebacks, monitors, skinks, and dragons, and can be fed at all life stages to help maintain optimal health and vitality.
- Keep Ectotherm Lizard Food readily available to lizards at all times.
- The pellets should make up at least 80% of the total diet to ensure balanced nutrition.
- Depending on the species, offer fruits, vegetables, insects, or small vertebrates to provide enrichment and variety.
- If the pellets make up less than 80% of the diet, add a calcium, vitamin, and mineral supplement such as Multical Dust.
- Complete and balanced pellet diet for lizards
- Scientifically balanced vitamins and minerals for optimal health
- Carefully formulated calcium-to-phosphorus ratio to support bone development
- Helps reduce the risk of metabolic bone disease (MBD)
- Produced using extrusion cooking for improved digestibility and safety
- Highly palatable and easy to feed
- Suitable for blue tongues, shinglebacks, monitors, skinks, and dragons
- Appropriate for all life stages
- Use only as directed.
- Store below 30°C in a cool place away from direct sunlight.
- Keep out of reach of children and pets.
- Product expires 2 years from the date of manufacture.
- Contains restricted animal material, so do not feed to cattle, sheep, goats or any other ruminants.
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Target species
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Reptiles
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Brand
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Vetafarm
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Nutritional information:
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Min Crude Protein
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30.0%
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Max Fibre
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6.0%
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Min Crude Fat
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5.0%
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Max Salt
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0.5%
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