Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Rufus & Coco Itch Relief Medicated Shampoo for Dogs and Cats
Rufus & Coco Itch Relief Medicated Shampoo is a soap-free, pH-balanced formula specially designed to help relieve itching, irritation, and flaky skin in dogs and cats. This medicated shampoo helps manage non-specific dermatoses and fungal skin infections while helping soothe uncomfortable skin conditions.
Formulated with selenium sulfide, this shampoo also helps reduce dandruff, and seborrhoea and removes dry, scaly skin particles. Rufus & Coco Itch Relief Medicated Shampoo may also help address fungal issues such as tine a-related skin concerns to support healthy skin. The potent formula promotes clean, comfortable, and well-cared-for skin while leaving your pet with a fresh, hypoallergenic scent.
- Shake the bottle for at least 30 seconds before use to prevent potential staining from natural ingredients.
- Wear rubber gloves before application.
- Wet your pet’s coat thoroughly with warm water.
- Apply enough shampoo to create a rich lather.
- Massage thoroughly, paying extra attention to affected areas.
- Leave on for 10 to 15 minutes.
- Rinse thoroughly with warm water and dry your pet completely.
- Use every 4 to 7 days or as directed.
- Wash hands after use.
- Helps relieve itching, irritation, and flaky skin
- Assists in managing non-specific dermatoses
- Supports the treatment of fungal skin infections
- Helps reduce dandruff and seborrhoea
- Removes dry, scaly skin particles
- Soap-free and pH-balanced formula
- Promotes healthy skin and coat condition
- Suitable for both dogs and cats
- Leaves a fresh hypoallergenic scent
- For external use only.
- Avoid contact with eyes, nose, and other sensitive areas.
- Do not use on pets with cuts, wounds, or highly sensitive skin unless advised by a veterinarian.
- Read the instructions on the label before using.
- Wear gloves during application.
- Wash hands after use.
- Store in a cool, dry place.
- Store upright, below 30° C.
- Keep out of reach of children and pets.
- Dispose of the empty container by wrapping it in paper and putting it in the garbage.
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Target species
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Dogs and Cats
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Product Type
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Shampoo
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Mode of Administration
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Topical
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Brand
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Rufus & Coco
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