Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Dermcare Natural Shampoo (250 ml, 500 ml, 1 litre, and 5 litres)
Dermcare Natural Shampoo is a gentle, hypoallergenic, soothing cleanser for dogs, cats and horses with both normal and sensitive skin. The soap-free formula is enriched with cleansing salts of coconut oil, making it tough on the pollutants. It features glycerine moisturising factors and glidants in a pH-balanced formulation, which makes it gentle for your pet’s skin. Moreover, this gentle shampoo is suitable for puppies, kittens, and pets of all ages.
Dermcare shampoo comprises coconut oil that moisturises the skin and offers a pleasing scent. Giving a bath on a regular basis with Dermcare shampoo helps keep the coat free of pollens and other irritants. Give your beloved companion the gift of good skin health and freshness with Dermcare Natural Shampoo!
How does it work?
Dermcare Natural Shampoo for dogs, cats, and horses features emollients and moisturising properties to keep your pet’s skin and coat nourished and fresh. Plus, with the presence of cleansing salts of coconut oil, glycerine moisturising factors, glidants, purified water, and a pH-adjusted formulation, it thoroughly cleans the skin and coat, providing that shine you want for your fur babies.
- Wet the pet's coat thoroughly.
- Apply a sufficient quantity of Natural Shampoo covering the entire pet’s body.
- Massage gently using a sponge to create lather.
- Rinse the shampoo completely.
- Maybe used on sensitive, dry and oily skin.
- Use as often as needed.
- Rinse well and repeat the process for added gloss.
- Moisturising gentle cleanser for dogs, cats, and horses
- Features a hypoallergenic formula
- Helps remove dirt and mud from a pet's skin
- Gentle on skin and tough on dirt
- pH-balanced, soap-free formulation
- Nourishes and hydrates the skin and coat
- Safe to use on pets with both normal and sensitive skin
- Helps remove pollens and other irritants from the coat
- Coconut oil-based cleanser provides a pleasant scent and moisturises the pet's coat
- Safe to use on kittens, puppies and pets of all ages
- For application to animals only.
- Use only as directed.
- Do not apply around eyes and mouth.
- In case of contact with eyes, immediately rinse with water.
- Keep out of the reach of kids and pets.
- After use, close the container properly.
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Target species
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Dogs, cats, and horses
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Ingredients
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Cleansing salts of coconut oil, glycerine moisturising factors, glydant, purified water
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Mode of Administration
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Topical
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Brand
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Dermcare
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