Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido's Fre-Itch Rinse Concentrate for Dogs and Cats
Fido’s Fre-Itch Rinse Concentrate is a powerful, easy-to-use insecticidal rinse designed to control fleas, lice and ticks on dogs, cats, puppies, kittens, rodents, and ornamental cage birds. Formulated with fast-acting Pyrethrins, Piperonyl Butoxide, and N-Octyl Bicycloheptene Dicarboximide, this water-based concentrate helps kill common external parasites while providing relief from irritation caused by infestations.
This low-odour formula contains no alcohol or petroleum solvents, making it suitable for use as a hydrobath rinse, dip or spray application. It effectively kills fleas (Ctenocephalides spp.) and lice (Heterodoxus spp., Trichodectescanis) and controls ticks, including the paralysis tick (Ixodes holocyclus). It helps prevent tick attachment on dogs and cats for up to 3 days when used as directed.
Ideal for multi-pet households, Fido’s Fre-Itch Rinse Concentrate is available in convenient sizes, including a 125mL and 500 mL bottle and a 5L bulk option.
- Dilute before use.
- Make up freshly before use.
- In tick season, daily searching and removal of ticks is recommended.
For Dogs, Cats, Puppies, Kittens, and Rodents:
- Mix 8mL (one screw-capful) of concentrate with 800mL of warm water (40 mL per 4L).
- Apply as a hydrobath rinse, dip or sponge thoroughly over the coat.
- Avoid contact with the pet’s eyes.
- Allow the animal to dry naturally. Do not rinse off.
- Repeat as necessary for infestation control.
- For ongoing paralysis tick protection, apply every 3 days as directed.
For cage birds:
- Mix 2mL concentrate with 200mL water.
- Lightly spray over feathers (avoid eyes).
- Allow the bird to dry naturally in a warm place to prevent chilling.
- Repeat the treatment if necessary.
- Helps control fleas, lice and ticks on dogs and cats
- Kills paralysis ticks and helps prevent attachment for up to 3 days
- Suitable for puppies, kittens and ornamental cage birds
- Water-based, low-odour formulation
- Contains no alcohol or petroleum solvents
- Ideal for use in hydrobaths, grooming salons and kennels
- Available in 125mL, 500 mL, and 5L concentrate sizes
- For animal treatment only.
- Use only as directed.
- Store below 30°C.
- Carefully read the directions before using.
- Keep out of the reach of kids and pets.
- Do not contaminate food or water containers.
- Poisonous to fish and crustaceans. Do not contaminate water bodies.
- Avoid contact with the eyes and the insides of ears.
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Target species
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Dogs, Cats, Puppies, Kittens, Rodents, and Cage Birds
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Mode of Administration
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Topical
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Ingredients
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Pyrethrins 20g/L, MGK 264 3.1% Piperonyl Butoxide 1.9%. Pyrethrins, piperonyl butoxide, Nonoxynol-9,
N-octyl bicycloheptene dicarboximide, N-Methyl Pyrrolidone, Propylene glycol, disodium edetate
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Brand
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Fido’s
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