Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido's Fre-Itch Rinse Concentrate is an advanced water based formulation for
treating fleas, ticks and lice on dogs, cats, rodents and ornamental cage birds.
This odour free solution kills fleas, lice and ticks including paralysis ticks and
repels them up to 3 days on dogs and cats. The natural pleasant smelling solution
is appropriate to use as rinse, dip, spray or in a hydrobath.
How does it work?
The natural pyrethrins in the concentrate, with no anticholinesterase activity,
directly act on insect’s internal system causing hyperexcitation, which is
then followed by convulsion and death. The other ingredient Piperonyl butoxide (which
is compounded with pyrethrns) has a minor repellent action and prevents fleas and
ticks from attacking pets. N-Octyl bicycloheptene dicarboximide is an insecticide
synergist and it also has repellent properties to protect pets from insects.
- Dilute before use. Make fresh solution every time before use.
For cats, dogs, puppies, kittens & rodents
- Mix 8 ml of concentrate with 800 ml warm water.
- Properly apply solution to the animal until thoroughly soaked.
- Avoid contact with animal’s eyes.
- Do not rinse off, allow your pet to naturally dry, towel dry puppies and kittens
to prevent chilling.
- Repeat every 1 – 2 weeks.
- For continuous paralysis tick control, rinse animal once every three days.
For ornamental cage birds:
- Dilute 2 ml of Fido’s Itch Rinse Concentrate with 200 ml warm water into a
clean pump spray.
- Spray the bird lightly all over the body, ruffling the feathers to allow the solution
to penetrate to skin.
- Avoid contact with bird’s eyes.
- Allow your bird to dry naturally under the sun to avoid chilling.
- Repeat the treatment if necessary.
- An effective topical treatment for killing fleas, ticks and lice.
- One treatment for multiple pets including cats, dogs, puppies, kittens, cage birds
and rodents.
- Controls tick attachments onto the body of cats and dogs for three days.
- Treats lice on rodents and cage birds.
- Water based soap free solution offers odourless treatment.
- Easy to administer as can be used in a rinse, hydrobath, dip or spray.
- Suitable for pets as does not strip off natural body oils from skin and coat.
- An alternative option to shampooing as it removes cleans the coat.
- Both cleanses and conditions leaving pets fresh and pests free.
- No need for rinse off after application on the coat as it dries while pet smells
fresh with shiny and radiant coat.
- With no alcohol or petroleum solvents, it is safe even for puppies and kittens.
- Store below 30 degree C (Room temperature) away from food.
- Protect from direct sunlight.
- Wash hands after use or wear rubber gloves while treating pets.
- Avoid contact with skin and eyes.
- Do not contaminate food and water.
- For animal treatment only.
Contraindications
- No contraindications found yet.
- In paralysis tick areas, inspect dogs and cats daily.
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Target Species
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Dogs, cats, rodents and cage birds
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Mode of Administration
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Topical
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Ingredients
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Pyrethrins, Piperonyl Butoxide, N-Octyl Bicycloheptene Dicarboximide
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Manufacturer
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Mavlab
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Brand
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Fido
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