Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
PAW MediDerm Gentle Medicated Shampoo
PAW MediDerm Gentle Medicated Shampoo is a clinically proven shampoo designed to help manage common skin infections and irritation in dogs. This low-irritant shampoo features antibacterial and antifungal properties and is formulated with the combination of Piroctone Olamine, a veterinary active ingredient, and pawDerm sulphate-free cleansing technology.
The formulation assists in the management of canine seborrhoea and pyoderma, as well as pruritus (itchiness) associated with these conditions. It also aids in controlling Staphylococcus intermedius and Malassezia pachydermatis, which are commonly linked to skin infections in dogs. In addition, the shampoo helps remove excess grease, flakes, and scaly skin, leaving the coat cleaner and healthier.
The pawDerm sulphate-free technology helps minimise disruption to the skin’s natural barrier, making it suitable for long-term management of recurrent skin infections. Its 5-minute fast action is another strong suit of PAW MediDerm Shampoo, making bathing faster and easier while still delivering effective results. This helps improve treatment compliance and makes grooming routines more convenient for pet parents.
- Wet your dog’s coat thoroughly with warm water.
- Apply the shampoo and massage gently into the coat and skin to form a lather.
- Ensure the shampoo is distributed evenly over the affected areas.
- Leave the shampoo on the coat for approximately 5 minutes.
- Rinse thoroughly with clean water.
- Repeat as directed by your veterinarian or as required.
- Gentle medicated shampoo for dogs with skin infections
- Contains Piroctone Olamine for antibacterial and antifungal support
- Helps manage seborrhoea, pyoderma, and superficial dermatitis
- Helps relieve itchiness associated with skin infections
- Aids in controlling Staphylococcus intermedius and Malassezia pachydermatis
- Helps remove scaly skin and excess grease
- Features pawDerm sulphate-free technology to protect the skin barrier
- Low-irritant formulation suitable for sensitive skin
- Ideal for long-term management of recurring skin infections
- Requires only 5 minutes of contact time for convenient treatment
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs
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Active Ingredients
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Combines Piroctone olamine, a veterinary antibacterial and antifungal ingredient, with pawDerm
surfactant cleansing technology, glycerin (vegetable), sodium phosphate, glyceryl laurate and aqua
(purified Australian water).
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Product Type
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Shampoo
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Mode of Administration
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Topical
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Brand
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PAW
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