Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Troy Hoss Gloss Medicated Shampoofor Dogs, Horses & Cattle
Troy Hoss Gloss Medicated Shampoo is a versatile, medicated solution designed for routine grooming and as an aid in the treatment of bacterial and fungal skin infections in animals. Suitable for dogs, horses, and cattle, this medicated shampoo contains dichlorophen, an active ingredient known for its antimicrobial properties that help combat skin infections while maintaining overall skin hygiene.
This dual-purpose formula effectively removes dirt, grease, and impurities while supporting healthy skin and coat condition. Ideal for both regular washing and targeted skin care, Hoss Gloss Medicated Shampoo helps reduce scaling, greasiness, and skin irritation, promoting a healthier, glossier coat over time.
- Wet the coat thoroughly with clean water.
- Apply a small amount of shampoo and massage into the coat to create a lather.
- Rinse thoroughly.
- Reapply and massage into the coat, leaving it on for a few minutes.
- Rinse off completely, removing excess water if required.
- Dry and groom as usual.
- For bacterial or fungal infections, use daily on affected areas until improvement is seen or as advised by a veterinarian.
- Medicated shampoo for dogs, horses, and cattle
- Helps manage bacterial and fungal skin infections
- Contains dichlorophen with antimicrobial properties
- Suitable for routine use as well as targeted treatment
- Helps remove dirt, grease, and impurities
- Supports healthy skin and coat condition
- Produces a rich lather for effective cleansing
- Leaves coat clean, fresh, and manageable
- Available in a convenient 1L pack size
- For animal treatment only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with eyes or the insides of the ears.
- Read the instructions on the label before using.
- Keep out of the reach of kids and pets.
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Target species
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Dogs, Horses, and Cattle
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Active Ingredient
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5g/L Dichlorophen
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Mode of Administration
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Topical
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Brand
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Troy
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