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Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Change of weather, lack of nutrition and allergies are the contributing factors to your dog's dry and damaged skin. Dermal cream is the perfect solution to dry skin conditions in pets and improve the overall appearance of your animal.
Dermal cream easily gets absorbed into pet’s skin and removes dry spots by moisturising the skin. Made using as many as 10 ingredients, the composition is all natural, non-greasy and works as a moisture enhancer that improves the external appearance of your pet including nose, pads, and elbows. Once applied, in no time Dermal cream penetrates and moisturises the delicate layers of your animal's skin. Other than moisturizing, the cream nourishes the skin without stinging. Dermal cream is made keeping both normal and dry skin in mind. The formula is suitable for sensitive skin and paws for dogs, cats, horses and small animals of all age groups.
Apply freely or a relevant amount to the dog's skin once or twice on a daily basis excluding deep wound areas.
| Target Species | Dogs |
| Active Ingredients | Neem seed oil, Comfrey oil, Witch hazel, Golden seal, Yarrow, Lavender essential oil, Vitamin E, Aluminium acetate solution, Grapefruit seed extract, Rosemary extract |
| Manufacturer | Natural Animal Solutions |
| Brand Name | Dermal Cream |
Does no side effects on both my pets
Did no harm to his skin
This is simply an amazing product that heals my pet's skin well and prevents allergies. Do not show any irritation.
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