Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Feliway Calming Diffuser for Cats
The Feliway Diffuser for Cats is designed to make cats feel calm and relaxed in stressful situations. It releases a synthetic analogue of feline facial pheromones, used by cats to mark their territory as safe and secure. By imitating the cat’s natural facial pheromones, Feliway diffuses a “happy message” and creates a calming environment for cats. It is ideal to assist in comforting and reassuring the cat while coping with difficult situations.It is commonly used to reduce stress-related behaviours such as urine spraying, scratching, hiding, or anxiety during changes in the home.
The Feliway Calming Diffuser is ideal for multi-cat households, moving home, introducing new pets or new furniture, settling into a new home, parties at home, and firework nights.The diffuser plugs into a standard power outlet and provides continuous coverage for several weeks. Feliway is odourless to humans and non-sedating for cats. It is also suitable for kittens.
- Remove the refill vial cap.
- Screw the refill vial onto the diffuser unit.
- The Feliway diffuser should be used in the room where your cat spends the most time.
- Plug the diffuser into an electric socketthat has clear space above it of at least 4ft (1.2m).
- This allows the oily vapour that carries the “happy messages” to rise above the diffuser in a column of warm air and into the surrounding environment.
- For the best calming effect, leave the diffuser switched on 24/7.
- Diffuser refill should last 4 weeks.
- Each diffuser refill covers an area of 70m².
- Avoid plugging in the diffuser under shelves, behind doors, curtains or furniture, as it will not work properly.
- To ensure your cat's continued comfort, replace the FELIWAY refill every month, or as needed.
- Makes your cat feel safe and secure
- Creates a calming environment by releasing “happy messages” for cats
- Calms your cat if it is showing symptoms of stress
- Reduces stress when there is a disruption to your cat’s environment
- Helps in integrating multi-cat households
- Controls stress-related behaviours such as urine spraying, scratching, hiding, etc.
- Ideal during moving, renovation, decoration, arrival of a new pet, arrival of a new family member,etc.
- Do not plug in behind a door, curtain, behind/underneath furniture, or in the direct line of an air conditioner.
- The diffuser will not work if your cat is hiding, urinating, or lacking appetite for medical reasons. In these situations, it is important to consult a vet to rule out any potential medical issues.
- The diffuser will not work if your cat does not have access to a scratching post and litter box or does not get along with another cat living in the same household. In these situations, it is important to ensure your cat has access to an adequate number of appropriately placed resources.
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Target Species
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Cats
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Product Type
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Anxiety-Relieving Diffuser
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Active Ingredients
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Synthetic analogue of the Feline Appeasing Pheromone
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Manufacturer
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Ceva
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Brand Name
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Feliway Diffuser and Refill Set
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