Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Urine Off Odour and Stain Remover is a highly effective cleansing solution bio-enzymatic action. It washes off urine markings and urine stains caused by kittens and cats. The cleanser removes odour and stains on a permanent basis to keep the place fresh. It is effective on virtually any surface, be it the floor or carpet.
How it works?
Urine Off Odour and Stain Remover breaks down uric acid crystal found in the feline's urine to eliminate primary marking. It wipes out all three major components found in the urine of cats and kittens. This way, it washes off urine stains, markings and prevents odour.
General Directions
- Shake the bottle before use. Wipe off excess wet urine with paper towel.
- To locate urine-soiled areas, use Urine Off Urine Finder Black Light.
- Set the spray bottle on ‘STREAM’ setting and spray on the urinated space. Make sure the entire area is covered and edges are overlapped with the liquid.
- Allow it to dry naturally.
- Wash off the residue with meagre amount of water and blot with paper towel.
For cleaning fabric/carpets
- Check for colourfastness before using it directly on the carpet.
- Absorb fresh urine with paper towel
- Spray the cleanser on the soiled area and cover the edges of the stain
- Let the liquid stay on the carpet. For best results – keep it for few minutes if the stain is fresh; for old stains, cover the treated old stain with plastic and keep it overnight.
- Remove plastic and let it dry naturally. Old stains may require multiple treatments of Urine Off. So, re-apply until the stain is completely removed.
- Note that you should not scrub the carpet or fabric.
Wipes off old stains
Eliminates odour
Suitable for virtually any surface
Available in easy to use spray bottle
Nontoxic formulation that does not harm the environment
Works well for faeces and vomit
- Keep away from children
- Avoid contact with eyes, skin and open wounds
- Do not spray on pets or humans
- Do not use Urine Off with other cleansers
- Store at normal temperature
- Wash hands and exposed skin with soap and water after cleaning up the urinated area
- Follow label instructions for details of administration, expiry and precautions
More Information
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Active Ingredient
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Pheromone blockers
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Manufacturer
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Bio-Pro Research
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Brand Name
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Urine Off
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