Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Troy Ear Canker Drops - Cat & Dog Ear Canker Treatment
Troy Ear Canker Drops is an ideal solution for the control of ear mites and ear canker in dogs and cats. Enriched
with antiparasitic and antifungal qualities, it is highly effective in treating and preventing ear infestations
caused by ear mites. It also controls itching and prevents inflammation in pet ears. Its dropper bottle comes with
a flexible nozzle for easy and precise administration, making the treatment both convenient and effective for pet
parents.
How it works?
The major ingredients in Troy Ear Canker Drops for Dogs & Cats provide antibacterial, antiparasitic and
antifungal efficacy. Its unique formulation combines powerful antibacterial, antiparasitic, and antifungal
ingredients—primarily Dichlorophen, Piperonyl butoxide, and Pyrethrins (500 µg/ml), which work
synergistically to eliminate ear mites (Otodectes cynotis) and treat ear canker infections. These dog ear mite
drops also soothe itching, reduce inflammation, and help prevent further ear infections, promoting overall ear
health and comfort in pets.
- Shake the bottle properly before use.
- Open the cap and place the nozzle of the bottle over the ear canal.
- Pour 4-8 drops into pet’s ear twice daily for 1 to 2 weeks.
- Formulated to treat ear canker and ear mites in dogs and cats
- Offers antifungal, anticoccidial and antiparasitic properties
- Cleans and prevents ear infections in dogs and cats
- Helps in soothing itching and preventing infections that could damage pet’s ears
- Treats inflammation and protects pet ears from ear infestations
- Reduces discomfort and helps prevent recurrence of infections
- Store below 30°C (room temperature).
- Close the container tightly after use.
- Do not give orally.
- Keep it away from children and pets.
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Target species
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Dogs and cats
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Mode of application
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Topical
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Key Ingredients
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Dichlorophen, Piperonyl butoxide, Pyrethrins 500µg/mL.
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Manufacturer
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Troy Laboratories
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Brand
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Troy
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