Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
VetaFarm Ectotherm Insect Food
Vetafarm Ectotherm Insect Food is a specially formulated diet designed to provide complete and balanced nutrition for feeder insects such as crickets, mealworms, woodies, and cockroaches. It helps provide the vitamins, minerals, and protein required to maintain healthy insect colonies.
Commonly used as part of the gut loading process, Vetafarm Ectotherm Insect Food enhances the nutritional value of feeder insects. It ensures that feeder insects contain improved levels of nutrients before they are offered to reptiles such as lizards, snakes, turtles, and frogs.
Manufactured using extrusion cooking technology, the formula offers improved nutrient absorption and enhanced palatability for insects. In addition to boosting the nutritional profile of feeder insects, the product also supports the productivity and health of breeding colonies.
- Provide Ectotherm Insect Food freely to insect colonies as the primary food source.
- For mealworms, add approximately 1 g (one rounded scoop) of Insect Food per 100 g of bran substrate.
- Complete diet for feeder insects such as crickets, mealworms, woodies, and cockroaches
- Supports gut loading to increase the nutritional value of insects fed to reptiles
- Contains high levels of protein, vitamins, and minerals for optimum insect nutrition
- Helps replicate the natural diet of insects
- Helps improve the health and productivity of breeding insect colonies
- Produced using extrusion cooking to enhance nutrient absorption and palatability
- Suitable for insects used to feed reptiles, including lizards, snakes, turtles, and frogs
- Use only as directed.
- Store below 30°C in a cool place away from direct sunlight.
- Keep out of reach of children and pets.
- Product expires 2 years from the date of manufacture.
Nutritional information:
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Min Crude Protein
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30.0%
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Max Fibre
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6.0%
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Min Crude Fat
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5.0%
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Max Salt
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0.5%
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