Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
CatMate Hardwood Pellet Natural and Biodegradable Cat Litter
CatMate Natural Hardwood Cat Litter is a premium, plant-based litter made from 100% natural hardwood. Designed for performance and sustainability, this biodegradable litter delivers powerful odour control, high absorbency, and long-lasting freshness for your cat’s litter tray.
Manufactured from responsibly sourced hardwood materials, this litter is Australian-made and owned, offering a reliable and eco-conscious solution for everyday litter management. This natural wood cat litter features wood pellets that are highly absorbent, helping to lock in moisture quickly while minimising unpleasant odours without harmful chemicals.
Furthermore, its low-tracking pellet design helps reduce mess around the tray area, keeping floors cleaner and maintenance easier. With eco-friendly packaging made from recycled plastic, this low-dust cat litter provides a practical and environmentally responsible choice for cat parents.
- Add a layer of CatMate litter to the tray, topped with your current brand.
- Gradually reduce the thickness of the current brand.
- Transition fully over 3–5 litter changes.
- Remove solid waste daily to maintain hygiene.
- Stir pellets regularly to promote even absorption.
- Replace the entire litter every 1–2 weeks or as needed.
- Dispose of used litter responsibly or repurpose as garden mulch.
Note: Natural variations in the colour may be observed due to the material used.
- Provides superior litter tray odour control
- Made from 100% natural hardwood
- 100% biodegradable
- Compatible with all litter trays
- Non-toxic and eco-friendly
- Low tracking pellet design
- Long-lasting performance
- Can be repurposed as garden mulch
- Australian-made and owned
- Suitable for everyday use
- Comes in eco-friendly packaging made from recycled plastic
- Use only as directed.
- Store in a cool, dry place.
- Carefully read the instructions before using.
- Wash your hands thoroughly after handling.
- Use on litter trays and non-porous surfaces only.
- Keep away from the reach of kids and pets.
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Target Species
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Cats
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Product Type
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Cat Litter
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Brand
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CatMate
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