Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Cat's Best Smart Pellets Cat Litter
Cat’s Best Smart Pellets Cat Litter is an innovative, eco-friendly litter made from renewable plant fibres. This litter combines the power of natural wood fibres with a smart pellet shape to deliver superior clumping performance and reduced tracking. It uses technologically refined active wood fibres to absorb liquids, moisture and odours up to seven times its own weight, helping keep your cat’s litter tray cleaner and fresher for longer.
The specially shaped pellets are soft-clumping and non-sticky, meaning they don’t cling to fur or paws. This significantly reduces the amount of litter carried outside the tray, making cleanup easier and helping keep your home tidier. With strong odour absorption and extended usability, Cat’s Best Smart Pellets can last up to three weeks before a full tray change is needed, depending on use.
Unlike traditional mineral litters, Cat’s Best Smart Pellets are lightweight and virtually dust-free, providing a gentle, natural experience that’s comfortable for cats of all ages. Made exclusively from PEFC-certified wood raw materials, no trees are felled to produce this litter, making it a sustainable choice for environmentally conscious cat parents.
- Fill the tray to the recommended depth of 5-7 cm. (Enough to enable your cat to scratch and cover the waste).
- Remove the clumps and solid excretions regularly.
- Replace the entire content of the tray every 3 weeks or as required.
- Dispose of used litter with household waste or via the household toilet, where permitted.
- Soft-clumping and non-sticky pellet
- Made from renewable plant fibres
- Absorbs moisture and odours up to 7 times its own weight
- Strong odour control without artificial additives
- Lightweight and virtually dust-free
- Biodegradable and compostable
- Sustainable pellet cat litter
- Long-lasting cat litter remains in the tray for up to 3 weeks
- Suitable for cats of all ages
- Intended for cat use only.
- Read the instructions on the package before using.
- Change the waste regularly with new pellets.
- Keep it far from the reach of kids and pets.
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Target species
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Cats
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Product Type
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Cat litter
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Brand
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Cat’s Best
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