Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Cat's Best Sensitive Cat Litter
Cat’s Best Sensitive Cat Litter is a gentle, plant-based litter specifically crafted for sensitive cats. Made from 100% renewable plant fibres, this premium litter is gentle on paws with its fine granulation. The litter features specialised green beads that provide natural antibacterial hygiene and superior odour control while being soft on delicate claws.
The advanced clumping & encapsulating action absorbs moisture quickly and forms solid, easy-to-scoop clumps, making tray maintenance simple and efficient. Cat’s Best Sensitive litter uses the power of refined active wood fibres that effectively absorb liquids up to 7 times their own weight and odours and encapsulate them deep inside.
Free from artificial fragrances and harsh chemicals, this dust-free cat litter provides dependable performance without irritating sensitive noses. Biodegradable and compostable, this eco-friendly litter is a smart and sustainable option for responsible pet parents who want both comfort and cleanliness. Suitable for cats of all ages, it offers effective performance and gentle care that both you and your sensitive cat will appreciate.
- Fill the tray to the recommended depth of 5-7 cm. (Enough to enable your cat to scratch and cover the waste).
- Remove the clumps and solid excretions regularly.
- Replace the entire content of the tray every 4 weeks or as required.
- Dispose of used litter with household waste or via the household toilet, where permitted.
- Premium plant-based clumping & encapsulating cat litter
- Made from 100% renewable raw materials
- Soft and gentle on sensitive paws
- Virtually dust-free
- Provides natural antibacterial hygiene
- Deep-locking odour control without artificial fragrances
- Can absorb liquids and odours up to 7 times their own weight
- Biodegradable and compostable
- Sustainable and environmentally friendly
- Easy to scoop and maintain
- Suitable for cats of all ages, especially sensitive cats
- Intended for cat use only.
- Read the instructions on the package before using.
- Change the waste regularly with new pellets.
- Keep it far from the reach of kids and pets.
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Target species
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Cats
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Product Type
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Cat litter
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Brand
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Cat’s Best
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