Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Company of Animals Baskerville Ultra Muzzle for Dogs
The Baskerville Ultra Muzzle is a protective dog muzzle designed to help keep dogs and the people around them safe in situations where a dog may feel frightened, stressed, or react unpredictably. It can be useful during visits to the veterinarian, grooming appointments, public transport journeys, walks in the park, or to help prevent dogs from eating rubbish, unwanted food, or potentially harmful items found outdoors.
Made from Thermoplastic Rubber (TPR), a durable material, the muzzle is strong and secure when fitted correctly. Unlike conventional muzzles, this modern muzzle has a basket-style design that leaves space around the dog's mouth, allowing the dog to pant, drink water, and enjoy treats while wearing it.
The basket muzzle for dogs is light in weight and features padded face straps for a comfortable fit. It has a safe and secure lockable neck strap clip and a patented head strap design for maximum security and strength. Moreover, it has a collar loop to keep the muzzle stable.
The Baskerville Ultra Muzzle for Dogs can be heat-shaped to match the individual dog's size and shape using a simple process. The comfortable dog muzzle is available in different sizes to suit small, medium, and large dogs for a secure and comfortable fit.
- Measure your dog to ensure the right fit of muzzle.
- Measure the distance from the tip of the nose to the base of the nose just below the eyes.
- The tip of the nose should not touch the muzzle.
- Measure around the circumference of the widest part of the nose, usually just below the eyes. Ideally with their mouth open.
- Ensure that your dog has enough room for them to pant, drink and receive treats comfortably.
- Select the correct size using the reference guide. Every dog is unique, so the sizing may differ.
- If your dog is in between sizes, a size up is recommended.
To customise Ultra Muzzle for your dog:
- Fill hot tap water in a basket and put the muzzle basket into it for 2 minutes.
- Shape the muzzle basket to suit your dog’s mouth shape and size.
- Place the muzzle basket in cold water to lock in the shape.
- Check for the fit and repeat shaping if required.
Size guide:
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Size
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Length
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Circumference
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Typical Breed
|
|
1
|
5 cm
|
22 cm
|
Bichon Frise, Maltese, Toy Poodle, Yorkshire Terrier
|
|
2
|
6 cm
|
26 cm
|
Mini Poodle, Mini Schnauzer, Border Terrier
|
|
3
|
7 cm
|
28 cm
|
Beagle, Border Collie, Cocker Spaniel, Corgi
|
|
4
|
8 cm
|
32 cm
|
Australian Cattle Dog, Dalmatian, Husky, Springer Spaniel, Staffie
|
|
5
|
9.5 cm
|
36 cm
|
Boxer, Doberman, Golden Retriever, Labrador, Weimaraner
|
|
6
|
10 cm
|
42 cm
|
German Shepherd, American Bull Dog, Rottweiler, St. Bernard, Great Dane
|
- Helps improve safety for dogs and people during potentially stressful situations
- Ideal for use during vet visits, grooming appointments, public transport journeys, and walks
- Helps prevent dogs from eating rubbish or unwanted items found outdoors
- Durable Thermoplastic Rubber (TPR) construction offers strength and reliability
- Basket-style design allows dogs to pant, drink water, and receive treats with the muzzle on
- Lightweight construction and padded face straps help improve wearing comfort
- Lockable neck strap clip and patented head strap design provide a secure fit
- Collar loop helps keep the muzzle stable during use
- Can be heat-shaped for a custom fit to suit your dog's individual facial shape
- Available in multiple sizes to accommodate small, medium, and large dogs
- Read the product label before use.
- Do not keep the muzzle on for extended periods of time.
- Monitor your dog continuously for any discomfort.
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Target Species
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Dogs
|
|
Product Type
|
Basket Muzzle for Dogs
|
|
Brand Name
|
Company of Animals
|
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