Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petosan Complete Dental Kit is specifically designed for your dogs dental health. It helps in keeping dogs
teeth clean and shiny. The case is a very handy tool box when dealing with the dental care.
Petosan Flavored Toothpaste:
- Apply once daily using double headed toothbrush or
- Use your finger if your dog is not going well with brush.
Petosan Double Headed Pet Toothbrush:
- Apply a small amount of pet toothpaste on the brush.
- You can also apply a bit of paste on the pet’s teeth.
- Use the brush so that both the sides of teeth are rubbed simultaneously.
- Be gentle and make sure the brush reaches every corner of the pet’s mouth.
- Rinse with lots of water.
Petosan Oral Cleaner Antibacterial Microfiber Finger Cloth
- Wear it on your index finger
- Allow the pet to lie down in a comfortable position.
- Lift the upper lip such that the gums are exposed.
- Gently rub the oral cleaner over the gumline and teeth such that it trickles down over the upper and
lower teeth line.
- Make sure you are not hurting the pet with the pressure.
- Use Oral Cleaner daily for 10 days. Then continue with the Petosan double-headed toothbrush.
Petosan Flavored Tooth Paste
- Pets love the flavored taste and allows brushing without any problems
- Removes dirt, plaque, tartar and food particles from the pet’s mouth
- Prevents bad breath
- Prevents oral infections, swollen gums and teeth diseases in pets
Petosan Double Headed Pet Toothbrush
- The brush's innovative design has proved to be particularly user-friendly and effective
- Helps brush both sides of the teeth at once reducing brush time
- Cleanses plaque, tartar and food particles
- Maintains good oral hygiene
- Easy to use brush with soft bristles
- Cleanses the pet's teeth without causing any harm
- Prevents tooth and gum diseases in cats and dogs
Petosan Oral Cleaner antibacterial microfiber finger cloth
- Prevents bacterial growth in the pet’s mouth
- Reduces plaque formation
- Aids in oral procedures
- Gently brush the teeth to prevent scratches and abrasions on teeth and gums.
- Wash it properly after brushing the pet’s teeth.
- It shows high margin of safety in maintaining oral hygiene in pets.
- It is safe for all breeds of cats and dogs.
- Contains no foaming formula and substances that cannot be swallowed by the pet.
- Take vet's advice if the pet suffers from painful gums or any dental diseases.
- Keep away from children and food items.
Petosan Pet Toothpaste
Toothpaste ingredients (INCI): Aqua, Calcium Carbonate, Sorbitol, Hydrated Silica, Propylene Glycol, Tetrapotassium pyrophosphate, Cellulose Gum, Stevia Rebaudiana Extract, Sodium Methylparaben, (flavour).
Petosan Double Headed Toothbrush
Soft durable high quality plastic material
Petosan Oral Cleaner antibacterial microfiber finger cloth
Chemical-free, self-cleaning microfiber finger cloth
Manufacturer:
Petosan
Brand:
Petosan
