Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Hill's Prescription Diet j/d Canine Joint Care with Chicken Dry food is a clinically proven formula for improving your dog’s mobility in as little as 21 days. With the right amount of nutrition, this mobility formula solves mobility problems at an earlier stage and prevents the need for more aggressive treatments. This complete and balanced food is enriched with omega-3 fatty acids, glucosamine, and chondroitin sulphate to support your dog’s joint health.
It offers optimum levels of protein to help build lean muscle and clinically proven antioxidants to support a healthy immune system. Furthermore, it contains added L-carnitine for healthy muscle function and fat metabolism. Its S+OXSHIELD formulation ensures a urinary environment that reduces the risk of urinary crystals. Proper intake of this dog food helps your dog walk, run, and jump easily. It helps to keep your dog strong and active, ensuring optimal weight to avoid joint problems.
Note: Feed Hill's Prescription Diet j/d Canine Joint Care with Chicken Dry food only after vet’s consent.
- Consult your vet before starting this dog food.
- The amounts mentioned in the table below are a starting point only.
- Adjust feeding amounts as necessary to maintain optimal weight. For more information, ask your vet.
- If introducing for the first time, mix increasing amounts of your pet’s new food with decreasing amounts of the old food over a 7-day period.
- Best if used within 60 days after opening.
- Keep fresh water available at all times.
Feeding guide:
| Weight of Dog — lbs (kgs) |
Amount per Day - cups (grams) |
| 5 (2,3) |
5/8 (60) |
| 10 (4,5) |
1 (100) |
| 15 (6,8) |
1 1/3 (130) |
| 20 (9,1) |
1 2/3 (165) |
| 30 (14) |
2 1/4 (225) |
| 40 (18) |
2 2/3 (265) |
| 50 (23) |
3 1/4 (320) |
| 60 (27) |
3 2/3 (365) |
| 70 (32) |
4 (395) |
| 80 (36) |
4 1/2 (445) |
| 100 (45) |
5 1/3 (530) |
| 120 (54) |
6 1/4 (620) |
- Highly preferred for improving mobility in weak and immobile dogs
- It enhances your dog’s ability to run, walk, and jump in just 21 days of feeding
- Rich source of Omega-3 fatty acid, EPA, that helps in nourishing cartilage
- Helps maintain weight and manage lean muscle mass
- Appropriate amount of calorie content and L-carnitine aid in maintaining an ideal weight to avoid extra stress on joints
- Proven antioxidants help support a healthy immune system
- Store it in a cool, dry place away from direct sunlight.
- Keep out of reach of children and pets.
- If in doubt, consult your veterinarian for specific feeding instructions tailored to your pet's individual needs.
| Target Species |
Dogs |
| Product Type |
Dog Food |
| Key Ingredients |
Composition: Whole Grain Wheat, Whole Grain Corn, Flaxseed, Chicken Meal, Corn Gluten Meal, Chicken Fat, Chicken Liver Flavor, Fish Oil, Powdered Cellulose, Lactic Acid, Pork Liver Flavor, Potassium Chloride, L-Lysine, Calcium Carbonate, Choline Chloride, Iodized Salt, vitamins (Vitamin E Supplement, L-Ascorbyl-2-Polyphosphate (source of Vitamin C), Niacin Supplement, Thiamine Mononitrate, Vitamin A Supplement, Calcium Pantothenate, Riboflavin Supplement, Biotin, Vitamin B12 Supplement, Pyridoxine Hydrochloride, Folic Acid, Vitamin D3 Supplement), L-Threonine, minerals (Ferrous Sulfate, Zinc Oxide, Copper Sulfate, Manganous Oxide, Calcium Iodate, Sodium Selenite), Taurine, L-Tryptophan, Glucosamine Hydrochloride, Mixed Tocopherols for freshness, L-Carnitine, Natural Flavors, Chondroitin Sulfate, Beta-Carotene. |
| Brand |
Hill’s Prescription Diet |
Nutritional information:
| Nutrient |
Dry Matter1
% |
| Protein |
20 % |
| Fat |
15.9 % |
| Carbohydrate / NFE |
55.4 % |
| Crude Fiber |
4.1 % |
| Calcium |
0.7 % |
| Phosphorus |
0.6 % |
| Potassium |
0.7 % |
| Sodium |
0.2 % |
| Magnesium |
0.134 % |
| Vitamin C |
157 ppm |
| Vitamin E |
746 IU/kg |
| Total Omega-3 FA |
3.6 % |
| Total Omega-6 FA |
3.08 % |
