Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Nootie Tear Stain Wipes with Aloe Vera for Dogs & Cats
Nootie Tear Stain Wipes are specially designed pre-soaked pads that help gently clean tear stains and maintain the delicate areas around your pet’s eyes and face. These soft wipes effectively remove dirt, crust, dried mucus, and tear residue that can cause unwanted stains around the eyes. Formulated with soothing aloe vera and plant-based glycerin, the wipes help moisturise and calm the sensitive skin around the eyes while softening debris for easy removal.
The gentle, non-irritating cleansing formula helps reduce existing tear stains and helps prevent new stains from forming. Suitable for dogs and cats, these pre-moistened pads require no rinsing and allow for quick daily cleaning, helping keep your pet’s eyes fresh, clean, and comfortable.
- Thoroughly and gently rub tear stains with the pad to remove dirt, crust, and dried mucous.
- Avoid direct contact with the eyes and carefully clean the outer eye area.
- Use a fresh pad if needed.
- Use daily to get the best results.
- Gentle tear stain wipes for dogs and cats
- Helps remove dirt, crust, and dried mucus from the eye area
- Helps reduce existing tear stains and prevent new ones
- Enriched with aloe vera to soothe and moisturise sensitive skin
- Contains plant-based glycerin to soften and condition the skin
- Non-irritating cleansing formula suitable for delicate areas
- Convenient pre-soaked pads requiring no rinsing
- Ideal for regular facial hygiene and grooming
- Suitable for cats and dogs over 12 weeks of age
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with eyes.
- Read the instructions on the label before using.
- Wash your hands properly after using.
- Keep out of the reach of kids and pets.
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Target species
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Puppies, kittens, and other pets
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Active Ingredients
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Purified Water, Glycerin, Decyl Polyglucoside, Phenoxyethanol (preservative), Sodium Hyaluronate,
L-Taurine, Dimethyl Isosorbide, Pyridoxine Hydrochloride, Aloe Vera Gel, Disodium EDTA, Benzalkonium
Chloride.
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Mode of Administration
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Topical
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Brand
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Nootie
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