Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
VetSense Otiderm Ear Cleaner and Wound Cleanser for Horses, Dogs, and Cats
VetSense Otiderm is a versatile and effective ear cleaning and wound cleansing solution designed to support the health and comfort of horses, dogs, and cats. Specially formulated to gently remove dirt, wax and debris from the ear canal, Otiderm helps maintain clean ears while supporting the skin’s natural defence mechanisms. Its mild yet effective action makes it suitable for routine hygiene and grooming procedures.
This dual-purpose formula also serves as a wound cleanser, assisting in the removal of necrotic tissue, coagulum, and debris from wounds. VetSense Otiderm is pH-balanced and free from harsh irritants, making it safe and suitable for regular use on ears and skin. Whether used to keep your pet’s ears fresh and clean or to gently cleanse wounds, this product offers a practical and reliable care solution for everyday needs.
How does it work?
VetSense Otiderm for dogs, cats, and horses works by creating a low pH environment (pH 2–3) that helps break down dead tissue without harming healthy cells. The organic acids loosen collagen in necrotic tissue, causing it to absorb water and swell. This makes debris, wax and devitalised tissue easier to remove from the ear canal or wound surface, while healthy tissue remains protected due to its natural buffering capacity.
For General Cleaning:
- Use generously to remove dirt, grit, coagulum, etc.
- Apply a few drops of solution into the outer ear canal.
- Slowly rub at the base of the ear.
- Clean the debris and excess wax with cotton wool.
For Otitis Externa:
- Use liberally to clean the ear canal.
- When wax is hard, the solution may be left in-situ to soften the wax, allowing easy removal the next day.
- This process can be repeated 2-3 times daily if necessary.
For Wound Cleaning:
- Apply liberally to clean the wound.
- Cleans ears for horses, dogs, and cats
- Removes dirt, wax and debris from ear canals
- Helps soothe skin irritations and gently clean wounds
- Suitable for routine hygiene care
- Mild, pH-balanced formulation
- Safe for regular use on ears and skin
- For animal treatment only.
- Use only as directed.
- Carefully read the directions before using.
- Keep out of the reach of kids and pets.
- Do not use this product for otitis externa if the animal has a ruptured ear drum.
- Avoid using other products in conjunction with Otiderm.
- Avoid contact with the eyes and the insides of ears.
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Target species
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Horses, Cats, and Dogs
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Mode of Administration
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Topical
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Ingredients
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Malic Acid 22.50mg/mL Benzoic Acid 1.50mg/mL Salicylic Acid 0.37mg/mL Propylene Glycol
415.00mg/mLTop of Form
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Brand
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Vetsense
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