Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Equinade Showsilk Concentrate Shampoo for Horses
Equinade Showsilk Concentrate Shampoo is a premium horse grooming shampoo designed to gently and effectively clean and promote healthy skin and coat condition. This highly concentrated shampoo removes dirt, grime, and build-up, helping maintain a clean, soft, and healthy-looking coat.
Formulated with a gentle pH-balanced formula, this shampoo nourishes the skin and coat to assist proper skin pore function and help reduce the build-up of dead skin. With excellent cleaning performance, Showsilk Concentrate Shampoo delivers more washes per bottle, making it a cost-effective choice.
For best results, it can be followed with Equinade Showsilk Protein Conditioner to help restore moisture, prevent coat dryness, reduce fading, and add shine. Additionally, this equine grooming shampoo is available in 500 ml, 1 L, 2.5 L, 5 L, and 20 L bottles, offering a versatile option for home grooming and professional use.
- Thoroughly saturate the coat with water.
- Apply the shampoo to neutralise the coat and rinse off.
- Reapply shampoo and massage into a rich lather.
- Rinse thoroughly.
- For best results, follow with Equinade Showsilk Protein Conditioner.
- Gently removes dirt, grime, and coat build-up
- Helps maintain a clean, soft, and healthy coat
- Nourishes the skin and coat to help proper skin pore function
- Helps prevent dead skin build-up
- pH-balanced for gentle coat care
- Highly concentrated for more washes per bottle
- Helps maintain coat softness and condition
- Suitable for regular grooming routines
- Can be used with Equinade Showsilk Protein Conditioner for added shine and moisture
- Available in 500 ml, 1 L, 2.5 L, 5 L, and 20 L bottles
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the bottle properly after each use.
- Keep out of the reach of kids and pets.
|
Target species
|
Horses
|
|
Product Type
|
Shampoo
|
|
Mode of Administration
|
Topical
|
|
Brand
|
Equinade
|
_11132025_205157.png){kind=logo}
_12062021_015447.jpg?width=600&height=600)
_12062021_015533.jpg?width=600&height=600)
