A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
The product has been removed from its original packaging.
Labels or seals on the product have been tampered with or removed.
The product has clear signs of use, damage, or is soiled.
The product contains food or medication.
The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
NexGard Spectra Spot-On for Cats is a breakthrough all-in-one parasite prevention treatment for cats. This highly efficacious monthly treatment kills external parasites like fleas, paralysis ticks, bush ticks, notoedric mange, and ear mites, as well as internal parasites like heartworms, roundworms, hookworms, lungworms, and tapeworms, including flea tapeworms and cat tapeworms. It also helps control flea allergy dermatitis in cats.
This next-generation cat parasite control treatment contains esafoxolaner, eprinomectin, and praziquantel. This triple-action formula offers broad-spectrum protection for your cat and eliminates the need to use multiple parasite protection treatments. NexGard Spectra for Cats is suitable for cats and kittens up to 8 weeks of age weighing more than 0.8kg.
Protect your beloved cat from dangerous parasites with just one easy spot-on application of NexGard Spectra for Cats!
The MOST complete parasite protection, all in one easy, monthly application
Australia’s first and only all-in-one parasiticide for cats.
Broad-spectrum control of the important endoparasites and ectoparasites of cats has traditionally required the use of multiple products – potentially with different dosing intervals and methods of administration. This can be confusing for pet owners and may reduce compliance.
NexGard SPECTRA Spot-On for Cats combines three powerful active ingredients to provide the most complete parasite protection, all in one easy, monthly application
Esafoxolaner
An isoxazoline molecule designed specifically for cats
The purified active enantiomer of afoxolaner
Provides exceptional efficacy against fleas, ticks and mites
Eprinomectin and praziquantel
This topical combination has a long history of safe and effective use in cats in North America, Europe and New Zealand
Effective against nematodes (heartworm, roundworm, hookworm and lungworm) and cestodes (tapeworms)
for broad protection
NexGard SPECTRA’s unique combination of active ingredients provides the broadest protection available in one easy application
ESAFOXOLANER
Fleas
Paralysis ticks
Bush ticks
Ear mites
Notoedric mange
EPRINOMECTIN
Heartworm
Lungworm
Roundworm
Hookworm
PRAZIQUANTEL
Tapeworms → Flea tapeworm → Cat tapeworm
Triple action, application
NexGard SPECTRA is applied topically with an innovative, easy-to-use applicator.
Helps reduce stress and mess for cats and their owners
A: NexGard SPECTRA kills fleas, treats and controls ticks, mange and mites; and prevents heartworm disease and treats and controls roundworm, hookworm & whipworm.
By, on Apr 19, 2024
0
Q:If cat already has parasites will this rid her of them
Q: I have recently purchased Neovet from Vetsupply & my young cat (around 15-16 mths) is still having trouble with small white tapeworms on her rear end & this morning in her faeces. I treated her 2-3 was ago, is it safe to give here another dose?? She would not weigh any more than 4kgs. Help !!
A: Please consult with your veterinarian about this.
By, on Apr 16, 2024
0
Q:I have recently purchased Neovet from Vetsupply & my young cat (around 15-16 mths) is still having trouble with small white tapeworms on her rear end & this morning in her faeces. I treated her 2-3 was ago, is it safe to give here another dose?? She would not weigh any more than 4kgs. Help !!
Que: I have recently purchased Neovet from Vetsupply & my young cat (around 15-16 mths) is still having trouble with small white tapeworms on her rear end & this morning in her faeces. I treated her 2-3 was ago, is it safe to give here another dose?? She would not weigh any more than 4kgs. Help !!
A: NexGard Spectra for Cats is suitable for cats and kittens up to 8 weeks of age weighing more than 0.8kg. Please consult with a vet before using it on your cat.
By, on Oct 23, 2023
19
Q:Hi, my cat is 15 years old…is this safe for senior cats